Alarm.comReviews of alarm.com

Response from Alarm.comApr 1, 2025

Hello Damian, Thank you for reporting your recent difficulties with our phone system. We want to make sure you receive the support you need. Please send us an email at [email protected] with details about your support request and any account information you have such as the email, phone, and name on the account and we will reply as soon as possible. Best, The Alarm.com Team

Response from Alarm.comApr 1, 2025

Hello Evan, We're sorry to hear about the challenges you described with your system. Your feedback is valuable to us and we take it very seriously. We were not able to find your account using your name as it appears here, so we couldn't reach out to you other than trying to reach out directly through Trustpilot, and we didn't hear back yet. We would be more than happy to act as a liaison between you and your provider to help resolve any issues you're facing. In order for us to further assist you, please contact us at [email protected] with any account information you have such as the email, phone, and name on the account. This will help us locate your provider and help work towards a resolution for the issues you've experienced. Best, The Alarm.com Team

Response from Alarm.comFeb 6, 2025

Hello Niki, It was a pleasure working with you on the phone. I am so glad we were able to get you the information needed! If there's anything further we can do to assist or if you need help reaching your provider, please don’t hesitate to contact us at [email protected]. We’re here for you and ready to support you in any way we can. Thank you, Kaitlin and The Alarm.com Team

Response from Alarm.comFeb 6, 2025

Hello Lance, We are so sorry to hear of the experience you had with your service provider (the company who installed and services your system). We know how important your home security system is and understand it would be frustrating to not receive further service after the initial install. In order for us to further assist you, please contact us at [email protected] with any account information you have such as the email, phone, and name on the account. This will help us locate your provider and help work towards a resolution for the issues you've experienced. Best, The Alarm.com Team

Response from Alarm.comJan 31, 2025

Hello Nancy, It was a pleasure working with you on the phone. I am so glad we were able to help you get the information you needed for you to share with your service provider! If there's anything further we can do to assist or if you need help reaching your provider, please don’t hesitate to contact us at [email protected]. We’re here for you and ready to support you in any way we can. Thank you, Kaitlin and The Alarm.com Team

Response from Alarm.comJan 22, 2025

Hello, We know how important your home security system is and understand you are making attempts with your service provider to resolve issues you are experiencing. We are sorry this is happening. In order for us to further assist you, please contact us at [email protected] with any account information you have such as the email, phone, and name on the account. This will help us locate your provider and help work towards a resolution for the issues you've experienced. Best, The Alarm.com Team

Response from Alarm.comDec 16, 2024

Hello Hussein, We are sorry to hear of the experience you had with your direct service provider (the company that installed your system) regarding your smoke detector, carbon monoxide detector, and their loyalty department. We know how important your home security system is and take your feedback very seriously. Regarding difficulty with the equipment in your system, we would like to work as a liaison with you and your provider to assist in resolution of any issues. Please contact us at [email protected] with any account information such as the email, phone, and name on the account, and we may assist you in getting in contact with your provider. Best, The Alarm.com Team