Alan MedsReviews of alanmeds.com

Response from Alan MedsJul 24, 2024

Thank you for taking the time to share the details of your experience with us, Russell. It is not the level of service or experience that we hope to provide our customers and we are sorry for this. In order to provider the most clarity, our customers are provided prescription & dose information on their medication containers & in their patient portal along with injection instructions. A member of our customer support team has reached out to you to go over this with you and provide support and clarity. We hope to sort this matter out for you soon and are here to support you. Please reach out to [email protected] and let us know the best time to contact you directly so we can make this up to your satisfaction.

Response from Alan MedsJul 25, 2024

Thank you for sharing your experience! We're delighted to hear that everything went smoothly from the start and that you received your medication in a timely manner. Our team is committed to keeping you informed and supporting your progress, so it's great to know those updates have been helpful. We're excited to see your results as well and are here to support you every step of the way. If you have any questions or need further assistance, please feel free to reach out.

Response from Alan MedsJul 25, 2024

Amazing! We love to hear this.

Response from Alan MedsJul 31, 2024

Thank you for sharing your feedback with us, Susan. We sincerely apologize for the inconvenience you experienced with the delivery of your medication. We understand the importance of proper refrigeration and are committed to ensuring your meds arrive in optimal condition, though we don’t always have control over shipping partners. We are currently reviewing our delivery procedures to prevent such issues in the future. In most cases, your medication should remain safe and effective even if exposed to warm conditions during shipping. However, if your medication arrives hot to the touch or if you have any concerns about its condition, we are happy to address them. We have attempted to contact you and would like to connect directly to resolve this issue. Please reach out to us at [email protected] at your convenience. Your satisfaction is very important to us!

Response from Alan MedsJul 29, 2024

Thank you for sharing your concerns, Judy. We take privacy very seriously and want to assure you that we never share medical information with third parties. Our Privacy Policy clarifies that the information shared with third parties is strictly for marketing purposes to improve our services and keep you informed about relevant offers. Specifically, our policy states: "We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you" (see "How We Use Your Information" section).  We also want to highlight that you have the option to opt out of these marketing communications. You can adjust your preferences in your account profile or contact us at [email protected] to request that your information not be shared for marketing purposes (see "Choices About How We Use and Disclose Your Information" section).  We apologize for any confusion and appreciate your feedback. If you have any further concerns or questions, please feel free to contact our support team directly.

Response from Alan MedsJul 23, 2024

Hi Thurley - we're sorry to hear you haven't seen results right away however this is to be expected! GLP-1 medications (including Semaglutide and Tirzepatide) typically take about 2 to 3 months to show their full effects taken in conjunction with nutrition and lifestyle adjustments, though individual results may vary. At Alan Meds, we follow the same dosing titration schedule as name-brand medications, starting with a lower dose to allow the body time to adjust and minimize potential side effects before increasing the dosage. To discuss specific questions or concerns about your dosage, you can always reach out to our doctors via your Alan Meds portal. We also have expert resources around lifestyle, fitness, and nutrition to support you here : https://www.alanmeds.com/resources If you have any other questions, please don't hesitate to reach out at [email protected]!

Response from Alan MedsJul 23, 2024

Thank you for sharing our expeirence with us! We're thrilled to have you in the Alan Meds community.

Response from Alan MedsJul 23, 2024

Thank you for your kind words! We're thrilled to hear that you had a great experience with Alan Meds. Our team works hard to make the process as easy and fast as possible, and we're glad to know our MD met your needs and concerns. We look forward to continuing to support you!