Shane W.
Customer Service is Deplorable
Customer service is deplorable when you undoubtedly run into an issue with their products. Avoid purchasing and go with a reliable and consistent product such as Bose.
AKG Acoustics is an acoustics engineering and manufacturing company.
AKG (akg.com) has 20 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Shane W.
Customer service is deplorable when you undoubtedly run into an issue with their products. Avoid purchasing and go with a reliable and consistent product such as Bose.
Miriam C.
I bought a Mic on akg.com 3 days later I went to see the tracking because it was supposed to get here fast... no order on my account on the site... zero order... then I chat with customer service, give them the order number... he didn't know anything and said that I had to wait for an email from other department with information... Hello! What is that...? Why Am I chatting with customer service then? Order status? He didn't have any idea... then I want to cancel... he can't process a cancellation... I have to wait for an email from other department... I will go to guitar center better and get a mic... That may be a better idea... I hope I don't have to open a dispute with my bank... lets see what happen but this is already enough! Huge Red Flag! They wont have my business ever Again!
Stuart
Appalling. The pair that came with the phone stopped working. Checked the phone connection and it was fine. Bought a new pair and surprise surprise they stopped working after about 3 months. Stupidly bought a third pair and once again after about 3 months they packed up again. Avoid avoid avoid. Thank goodness for buds and bluetooth. The AKG headphones tht Samsung supply for the S20+ are completely useless.
Virgil F.
I take really good care of all my stuff. All my stuff look brand new even after years of daily usage. Their headphones, which wasn't cheap by the way, literally shred themselves apart. The fake leather tears up everywhere, the hinge design is absolutely terrible, loose, not designed properly, and just today, after only less than a year of buying the headset, the drivers starts to rattle when there's a little bit of bass. This is what I call a milk company. They had something good and now they're just sweating every drop of money before closing the door. No care about the product here.
Amrit S.
Customer service support is none. Tried emailing them several times but no reply
Loïc
Casque d'une superbe qualité.
Dave W.
Best value for money noise cancelling headphones I have had. I also have a Bose set and these match them at a third of the price and are far superior to the Sony ones I have just sold on. Being wireless, they are easy to wear and blue tooth works well with a Galaxy tablet. Sound quality is tremendous and noise cancelling good. Only downside is that they slip off too easily if you wear them when working and bend forward. To my horror mine fell off into a paint tray of white emulsion, with some cleaning up they still work well. Beware, when buying make sure you order the wireless version as there are older wired ones selling at cheaper prices. The wireless ones also have a cable to connect to tablet/phone jack if the phone's battery runs out.
Michael A.
AWFUL! I have lost the charging cable and case and want to buy a replacement. Nothing available on the website so I have been trying to contact them. It's been over a month now and still no joy. Tweets, email, live chat, you name it - I've tried it. I am trying to BUY SOMETHING FROM THEM! God knows what they would be like if I actually had a problem! Just buy Bose.