AKGReviews of akg.com

This product AAKGE advertised as Nordstrom is total waste of your money. Their ads look great the product is trash - oversized, poorly made, no tags, and UGLY. TRY RETURNING? Good luck with that. Read the fine print. By the time you pay postage… the best I could do was make a donation to Goodwill.

I bought a pair of AKG K371 in Australia for AUD290. Although the sound quality is ok, the build quality is terrible. After 1.5 years of home use only, everything that looks like leather on the headphone (headband and ear pads) have literally decomposed/decayed. I have to emphasise that I didn't do anything to them to get them to this state, they just fell apart. I hang them from a large hook under my table so they don't drag on the floor or on any surface. I'm a bit wary of using them now as all the rips and tears in the faux-leather must be nice and cozy places for all sorts of bugs to get into, then into my ear... I have asked the shop where I bought them from for after-sales service with no results. It's a good shop though - I have bought from them before - so their lack of enthusiasm is more to do with AKG no providing them with applicable solutions, I think. I hear that AKG replacement pads are expensive, however why would I buy from them the same low-quality replacement pads again, even if they were cheap? If I hadn't paid a decent amount of money for the headphones I would throw them in the bin and buy something better made, and that means NOT from AKG, probably BeyerDynamic. As it stands, I can get some generic replacements ear pads from eBay or Amazon. As far as the ripped headband goes, there's nothing I can do about that. Way to go, AKG. Never again, bye bye AKG....eeek!.

AKG Y500 ear piece came loose from the swivel mount. This was very random and of no fault of my own or physical damage, it just fell out. I emailed AKG for advice for repair and months later I have still not had a reply. Some form of communication would have been reassuring, whether helpful or not, but having had no reply it seems their customer service is none existent.

I purchased a condenser microphone, it arrived broken - multiple venues and sound techs have tried to get it to work but it is just faulty and doesn't switch on at all, tried on different instruments. Attempted to get a refund via email, phone lines for months - it never got to anywhere and no one who I spoke to on their side is able to help get this returned and refunded. Very unhappy with the service, product, and the fact that I am now out of pocket because of this. Highly unrecommended, avoid this company and their products.

Customer support virtually non-existing. Submitted questions about a C555L headset in combination with their wireless transmitter on akg.com and never got any response. You wonder why there are no solutions in their chat - wonder no more. Would never again buy one of their products given there are companies out there that offer actual aftercare.

Customer service is deplorable when you undoubtedly run into an issue with their products. Avoid purchasing and go with a reliable and consistent product such as Bose.

I bought a Mic on akg.com 3 days later I went to see the tracking because it was supposed to get here fast... no order on my account on the site... zero order... then I chat with customer service, give them the order number... he didn't know anything and said that I had to wait for an email from other department with information... Hello! What is that...? Why Am I chatting with customer service then? Order status? He didn't have any idea... then I want to cancel... he can't process a cancellation... I have to wait for an email from other department... I will go to guitar center better and get a mic... That may be a better idea... I hope I don't have to open a dispute with my bank... lets see what happen but this is already enough! Huge Red Flag! They wont have my business ever Again!

Appalling. The pair that came with the phone stopped working. Checked the phone connection and it was fine. Bought a new pair and surprise surprise they stopped working after about 3 months. Stupidly bought a third pair and once again after about 3 months they packed up again. Avoid avoid avoid. Thank goodness for buds and bluetooth. The AKG headphones tht Samsung supply for the S20+ are completely useless.