AivituvinReviews of aivituvin.com

Purchased a cat house (catio) from Aivituin on 19 April 2024 for $465.39. The catio has totally rusted after only 7 months. Rusted so badly that the roof has collapsed into the house and the front portion has disintegrated. Reached out to customer service and provided them several pictures and video that their product was defective and my cats can not use it as it has broken rusted wire all over it. I was offered $20 so I could go buy wood glue and glue the rusted metal back together. If my cats go into this catio the could lose their life. Could poke their eyes on the broken wire or even by ingesting it. Then offered $60 to repair it myself. They will not stand behind their defective product and it was very expensive! Was then told to dismantle the rusted catio that is 106 lbs and ship it back to them. I have no problem sending the catio back but they refuse to send a prepaid shipping label. Zero common sense customer service support. Requesting the compete reimbursement for this AIR52 large catio or a complete replacement. I also have video I can provide as well.

Several pieces damaged. Email company twice with no response.

I was waiting on a replacement heating pad for the medium insulated dog house before leaving this review. This house is absolutely beautiful and aside from getting the caps on the feet, it was fairly easy to put together by myself. With the insulation in, the house is much smaller than I expected. A rat terrier (small dog) JUST fits, so if you have a medium dog, you're going to need a large. Unfortunately, the heating pad worked only one day. I wrote to send it back and it took a couple evasive replies from them before I got a positive response. They first told me the factory did not have any and they were waiting on a new shipment. It would take about 15 days. A month later plus a reminder email and I finally got one shipped to me. It didn't work at all.

Fast delivery. Seems like a quality product only time will tell.

Great coop, took a little longer to finish putting together. Features like trays for easy cleaning, and access to gather eggs makes this coop extremely nice, as well as easy to move around with the wheels on one end.

A pretty good value and easy to assemble. Metal framing components and pre-assembled doors make a positive difference. The wood used looks good but is very light weight, so plan on adding a coat of sealer on the outside when you're done. Maybe now I'll get my cat a house :-)

Very nice set up rabbit loves it pain to screw in the latches

Only 45 mins. to assemble. Super easy-to-understand instructions. My tortoise is a hatchling so I cut plastic to fit over the open top to keep humidity high. In the closed section I planted a garden with grow lights so he can graze on fresh sprouts when I remove the barrier I made between the sections. I put bright dollar store framed art on his walls.😁😁