AivituvinNothing is more exciting than having a dream house for your pets, whether it's an indoor or outdoor rabbit hutch, chicken coop, cat house, hamster cage, guinea pig cage, turtle habitat, or bird cage!
Aivituvin (aivituvin.com) has 123 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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David M.
Contacted customer support, informed them of a specific missing part that they could’ve just sent me, but instead they expect me to disassemble the product and lay each piece out on the ground and take a picture of everything to prove it. Most ridiculous thing I’ve ever been asked!!! Poor quality item, not worth your money!
Dimitri Y.
Bad customer service package went to the wrong address
WildWingRanch
We purchased the Aivituvin AIR32 wooden chicken coop (Order #66550), trusting it to provide a safe and secure shelter for our flock. Instead, due to severe ventilation and engineering failures, the enclosure acted as an unventilated heat trap, causing the fatal heatstroke and loss of 3 of our livestock birds. When we contacted customer service with time-stamped temperature logs and photographic evidence, they refused to take accountability. First they tried to deflect and feign ignorance, and now they have demanded that we disassemble a used, weather-exposed animal enclosure—contaminated with biological waste—and somehow repack it into its discarded original cardboard box just to qualify for a basic refund. They are outright refusing to cover the $2,131.50 in total damages (coop cost plus the market value and lost egg production of the livestock they killed). We have already escalated this product safety hazard to the Consumer Product Safety Commission (CPSC) and federal/state consumer protection authorities. Buyers beware: if you experience a catastrophic product or safety failure with Aivituvin, do not expect them to stand behind their products or care about the safety of your animals.
Calvin
Still have not received my 3rd package. Reached out to customer service with no luck.
Eric P.
Have not received it after many weeks
Carol D.
I am waiting on an order from them.They told me it would be here on the third which is tomorrow fedex is saying it will be here next week. The main reason I ordered from their website is they said it would be here on the third. I tried calling the only number I could find for them and it is out of service right now. I have never been more upset and disappointed in a company. I needed that product tomorrow as promised.
Eric O.
I received an incorrect box in shipment my shipment of an order I placed and your customer service has been pathetic at best in trying to resolve this issue.
Ty
Well I got all excited because they shipped out my order even faster than it said it would be here on the website... too bad they can't read or look at pictures that have 2 different products on them. They sent me half of the product I ordered and half of a chicken coop. When trying to email them about the issue they email back fairly fast but always ask for some other piece of info and WOULD YA LOOK AT THAT... they don't allow replies to the email the send so then you send another email... get the same "Stella" which I'm sure it's a AI, AND SHE JUST ASKS FOR MORE INFO SO YOU NEVER GET WHAT YOU NEED! I'm about ready to do a charge back but I know that's going to be a pain because I'm sure they'll get back to the card issuer real quick. Just another crappy business ran by AI.
