Tilasin ensimmäiset hiukset viime vuonna, toimitus oli kohtuuttoman pitkä, mutta hiusten laatu oli kuitenkin hyvä. Tein toisen tilauksen ja otin tällä kertaa maksullisen kuljetuksen ja double drawn teippipidennykset. Kuljetus oli myöhässä ja näiden vielä kalliimpien hiusten laatu oli luokaton. Hiukset ovat kyllä aitoa hiusta, mutta kiinnitetty teippiosioon ihan mitenpäin saattuu. Hiukset ovat jatkuvasti takussa! Jos haluaa hyvää hiusta ja toimivan toimituksen, ei kannata ainakaan täältä ostaa. Jatkossa vien rahani muualle.
Edit: Vastauksena myyjälle.
Hiukset on laitettu vasta uudenvuoden aattona minulle, joten kauaa eivät ole olleet käytössä ja tässä ajassa ei kuulu hiuksen mennä piloille. Pidennyksiä olen käyttänyt vuodesta 2011 ja muiden merkkien kanssa ongelmia ei ole ollut. Hiukset ovat huonoa laatua.
Response from AiryhairFeb 7, 2017
Hi Ulla,
We have a very detailed guide (found on our site) to help our clients take care of their hair extensions and prevent them from tangling up. Just like with your own hair, if you don't maintain in properly, it will tangle.
I have checked your order, it looks like you have been using our extensions for more than 4 months and haven't applied any hair conditioner or used any of our tips. In that case feel free to return the hair for a full exchange or a refund :)
Since our hair is made of 100% real Remy hair, please treat it as your own, thank you.
DR
Danika R.
Better to spend more and get quality
I usually buy superior hair extensions. They are a lot more expensive but worth it because you can use the tape in extensions more than once. Airy hair extensions are extremely thick and I couldn't reuse them because they got so knotty and looked almost like dreads. In my opinion it is worth spending a bit more!
Response from AiryhairFeb 7, 2017
Hi Danika,
At AiryHair our clients always have the freedom to customize their hair and select how thick or thin the hair should be. Since everyone's hair is different, you can select form 20 to 40 pieces per 100 grams and always match your own.
Also, you can always return the hair and get the thinner ones or receive a full refund, thank you.
NL
Nicole L. L.
You gotta feel it to believe it
The hair quality is aboslutely spectacular and if you are like me and were shopping at the mall, not only is the quality miles ahead but the price is also much lower. Honestly, You really have to touch and feel the hair to believie it.
Before airyhair, i thought that shopping mall hair was of great quality, now i wont ever want to touch that again.
AH
Alyssa H.
Good hair, good price
Long time buyer, never had such a long lasting hair, ever, always a big shout out to June who helped me to pick the right color when i was buying hair the first time.
EL
Elle
Great customer service
I ordered some nail tip extensions from AiryHair about a year ago. My stylist even agreed that it was excellent condition. Unfortunately for me, my hair is super thick. Being my first time, I didn't know to get the double drawn type. They were so nice and even offered me a discount to get new ones since I already put the extensions in my hair and couldn't return them. I will be buying from them real soon and am now looking into their clip ins.
AM
Amanda
Excellent company!
Received my order in 3 days. Hair is great quality and a very reasonably priced! Customer service is prompt and great at responding to emails.
SA
Sammy
Soft hair, fast delivery
I have placed an order right before Christmas and used Fedex shipping, turns out I misspelled my address and they called me to double check, just to make sure that I get the hair, other companies just send without checking but I am glad for the call, thank you so much, the hair came just in time and made my holiday 🤗
LI
lindsey
buyer beware
This company has poor quality hair extensions and even worse business ethics. All the items I ordered were not received in the shipment. I had contacted AiryHair in regards to the missing items and they acknowledged that in fact they were not shipped. I was told they would refund the money that same day. Three weeks of emails back and forth, all of which continued asking the same questions (example...order # & amount to refund), and still no refund. I finally had to contact paypal inorder to receive $33.53...pathetic!
Here are two emails I have received from airyhair. I have had to edit my review twice inorder to defend myself from the obviously untrue statements that were in the reply.
Dec 28, 2016 5:31 AM, "AiryNetwork wrote:
Hi Lindsey,
Sorry for the inconveniences and we have confirmed with our factory and they said the accessories you ordered was just out of stock and they missed to see there is one double drawn order out of those 4 hair items.
We will refund you today for the difference and provide you another 10% discount as compensation and please let us know if it is ok.
Thank you for your understanding and we apologize for the inconveniences.
Jan 19, 2017 8:00 AM, "xxx" wrote:
Hi Lindsey,
I’m xxx, the manager at AiryHair and after reading your review, I wanted to apologize for the way you were treated. Please let me assure you that the person who is handling this has since been removed from your account and you should not experience this service anymore, whatsoever.
I am just wondering if we could give you free express shipping for your next order or a $20 PayPal credit? In return I would be more than grateful if you edited your review or removed it at all. If so, please let me know your PayPal and I will arrange that.
Sorry again, and take care
AiryHair
Response from AiryhairJan 21, 2017
Hi,
First of all: we have called you, texted you, emailed you and refunded you 2x the amount yet you always ignored us and did not accept the refund in PayPal system.
Even though the shipping company did not find any issues with the order and have said that all items were shipped, we still agreed to issue you a refund and protect you from a potential loss.
We immediately agreed to issue you with TWICE THE AMOUNT (you even thanked us for the prompt response) and we sent you an email asking to confirm. However, instead of confirming the amount, you never replied to the email and simply opened a PayPal dispute; and we have had no idea why.
AiryHair manager Sam then called you, asking you to accept the refund in the PayPal system but you never did, instead, you have decided to post a review claiming otherwise yet PayPal can prove that this is not the case.
Then, you have comment about the poor-quality hair yet this is the second order in the 45 days period so we are not even sure why you would keep on ordering?
Our team did really try to help you, offered you 2x the amount to refund, refunded even after the dispute, then called you offering to guide through PayPal system (in case you were new to the site) so you can see where the refund was posted and how to accept it yet you never did and always ignored us.
At this point, we really have no way of helping you and have no idea what to do other than to tell a full story and even provide pictures or screenshots if desired.
Thank you.
