Very dry and brittle since day one! Shipping took a long time too but that's alright since it's almost custom made. Customer service is top notch! :)
Order #100034484
I'm sorry for the bad review, it's just that I've always struggled to find good extensions.
Response from AiryhairMay 30, 2020
Hey,
Sorry to hear that. Can you please let me know your order number so we could check? Thank you.
Hi,
Thank you for getting back to us.
It was the order in earlier 2019 and as announced on our site, we've been spending a whole year picking material suppliers as all of them swore in quality, sent us fake samples and then mixed bad batches when we sent them to real customers. The issue was resolved in Oct 2019 and will not be happening again.
However, thank you for your feedback, we're always working on new ways to improve our quality.
JC
Joanna C.
color disappointment
I posted a review when I received the hair - now that I have put them in after washing them I am sad to say the color is not what I ordered and am very unhappy - I was hoping I could work with the color but it is not me at all. I ordered a beautiful color displayed that was blended, the color I received was stripes - brown and white - my hair is dark blond and highlighted to pale yellow. The quality of the hair is nice - it is such a disappointment that the color is so wrong - I will not be ordering again - not going to take a chance on losing $ again.
Response from AiryhairSep 1, 2019
Hello Joanna,
I am sorry to hear that, but we do our best to inform customers on every page that we accept returns and free color exchanges if it does not match. Wish you contacted us before using extensions so we could have arranged that for you too!
MP
Marianne P.
Jeg er virkelig skuffet
Jeg er virkelig skuffet, så dårlig kvalitet og så til samme pris man kan få langt bedre kvalitet, fortryder jeg ik købte det er andet sted
LO
Luna O.
Better off using a different company
They are quick to respond to an email but the answer I was given wasn’t correct, I had asked if the extensions can take dye and the response I got was about toning hair? After waiting for it to be shipped I’ve been given a tracking number. The tracking says it should take between 24/48 hours for the first update and it had been well over 48 hours before I got the first update and the tracking wasn’t very useful to follow. Also it seems to all be coming from China so I personally feel like it isn’t the safest of company’s to use from.
When it arrived I noticed straight away that it isn’t all the same colour, it looks a different colour at the top than the ends. I got 40 pieces for medium hair but I would say this wouldn’t even cover someone with thin hair. But the length I got was 20” and it definitely is the correct length with a little over, I guess to help when cutting it. I also got double drawn but I noticed that there is a lot of short pieces at the top sticking out. It is very soft but I haven’t washed it yet.
Also I noticed there is strands of black plastic and brown/red strands of hair. I noticed in reviews a lot of people saying about this issue and their response being it’s “lemons” but this seems too common to just be a few bad batches.
So I placed my order 22/04/19 it arrived 11/05/19 If you’re impatient I’d say best to try else where and with the quality, I wasn’t very impressed. So even though I was very hopeful about it, I’ve unfortunately been let down.
I’ll give an update on the hair once I’ve had it in for a few weeks.
Response from AiryhairMay 15, 2019
Luna,
Do you have the order number for us to refer to? We could not find any under this first or last name.
Regarding your points:
> Also it seems to all be coming from China so I personally feel like it isn’t the safest of company’s to use from
~95% of all extensions come from Asia, so even if other companies stock hair in the US, it's still made in Asia most of the time. Same goes for other products as well as phones from some of the most respectable companies like Apple, Sony or Samsung :)
> When it arrived I noticed straight away that it isn’t all the same colour, it looks a different colour at the top than the ends.
We can always exchange the color if it's not of your liking.
Regarding black strands, we would need to check the order number since older batches had a higher lemon rate, which we now no longer sell. We have also improved our production process, and the lemon rate is as low as 0.5%. Lastly, since we sell 1000s of sets, only customers who have received a damaged batch would give us a notice, while thousands of women simply enjoy their hair :)
CL
Claire
The hair is okay...
The hair is okay.... The ends not okay.... so thin basiclly see through as my stylist said. Company sent me wrong color. I would like a refund but I know that will never happen. If you plan on buying this hair please get double drawn or it just looks awful. Wish I would have known..... Claire Willard.
CM
Chloe M.
Not Worth It
I am so sad about airy hair! The first month was great and then they started shedding more and more. I would say half or less is left. When I order my hair it took three weeks to arrive even with expedited (which was $30). I ordered two packs of 24 in #60
Platinum blonde double drawn remy hair. It cost just under $400. I will not be ordering again.
Update: ordered beginning of March. I’ve been wearing extensions for two years and other brands have lasted at least 5 months sometimes longer.
Update:
Order # 100026623
Response from AiryhairMay 29, 2018
Hi Chloe, I was unable to find your order under this name. May I know your order number?
TT
Terje T.
I ordered a hair extension(tape) on …
I ordered a hair extension(tape) on January 18, and so far there is no message about whether the package is already on my way to me or not. I ordered to Estonia.
Response from AiryhairJan 29, 2018
Hey, thank you for your review. Since you got the extensions that take 6 business days to produce, we finished your order recently and will get you a tracking number soon. Due to heavy snow in the region, multiple flights have been delayed but it is shipping tomorrow :)
DR
Danika R.
Better to spend more and get quality
I usually buy superior hair extensions. They are a lot more expensive but worth it because you can use the tape in extensions more than once. Airy hair extensions are extremely thick and I couldn't reuse them because they got so knotty and looked almost like dreads. In my opinion it is worth spending a bit more!
Response from AiryhairFeb 7, 2017
Hi Danika,
At AiryHair our clients always have the freedom to customize their hair and select how thick or thin the hair should be. Since everyone's hair is different, you can select form 20 to 40 pieces per 100 grams and always match your own.
Also, you can always return the hair and get the thinner ones or receive a full refund, thank you.