Monica
Need to Return Extensions - Company wont issue us an address to do so
We received the extensions and they are not real hair. We have tried to get a return address and they are only sending us a automatic email that states nothing of what we are asking for. We are needing our full money return as these havent been opened or used. If anyone has a return addresss to ship them to please help us. Customer service with this company is not good and the hair dresser who referred us to this company is not helping and wont be getting a good review from me either. When you refer someone to a product you use and then not help them when there is a issue that is a bad reflection on their customer service.
Response from AiryhairMar 31, 2017
Hey, We do sell human hair but if you think otherwise, you are always welcome to return for a full refund and the email did contain the address, all you had to do was read instructions on how to return the package :) It was sent by June, not a robot, she is amazing at what she does and our customers love her. We always replied to all your inquiries in less than few hours and had all your questions replied, returning address and solution provided. With the growth and great worth to mouth information passing, we do our best to maintain the highest quality customer service and simply ask just a little bit of patience. Thank you for a honest review and we respect that. AiryHair is the biggest custom hair site online with over 100 different colors, 8 textures, lengths ranging from 10 to 30 inches and 30 day money back guarantee (even for the used hair, which is unseen in this industry) and we have been successfully doing that for close to 10 years. As a result, our business is experiencing double digit growth every year. Due to tremendous boost, we are hiring more staff at this moment to serve you even better and we apologize if we can’t always respond in minutes. Thank you for understanding.