AiryhairReviews of airyhair.com

Response from AiryhairMay 14, 2026

Hi, We’re very sorry for the frustration and confusion caused. The issue has now been fixed — there was still an old email address appearing in one section of our system that is no longer monitored, as we recently switched to a new contact email. Unfortunately, this caused your messages to be missed, and we sincerely apologize for that. We have now sent you a message from airyhair@fastm… regarding your order. Please check your inbox (and spam/junk folder just in case) and reply there so we can assist you directly and confirm everything for you. Again, we’re sorry for the inconvenience and appreciate your patience. Best regards, AiryHair Support

Response from AiryhairApr 9, 2026

While we appreciate all feedback, we must address the significant misrepresentations in your review. At Airyhair, we prioritize transparency, and the facts of this transaction do not support your claims. Agreed Timelines: You explicitly selected a "Pre-Order" item, which carries a clearly stated 7–15 day production window. Despite this agreement, you began sending a barrage of daily emails demanding immediate shipment well before that window had closed. Contradictory Claims: It is important to note that when you opened a dispute with PayPal, your reason for the claim shifted multiple times—first citing "service dissatisfaction," then "item not received." PayPal ruled in our favor within hours once we provided proof of delivery. Documented Evidence: Your claim that you received an "empty bag" is directly contradicted by official FedEx records, which show the package was delivered at a weight of 1.1 lbs. We rely on third-party, verifiable data from global couriers, not fabricated claims. Professional Boundaries: We eventually notified you that we would no longer accept your orders. This was a necessary step taken in response to the tone and frequency of your communications, which we viewed as harassment toward our staff. We have fully fulfilled our obligations, from the custom production of your rare #18 Curly Wave hair to its documented delivery. We take the integrity of online trade seriously and will not issue a refund for a product that was successfully delivered as described. We ask that you stick to the facts and cease making false accusations against our business. https://imgur.com/a/oeG2KmW Figure 1: Shows our 7–15 day production timeline. Figure 2: FedEx weight data, proving the package is not empty. Figures 3–5: Long-term client history, demonstrating our reliability and established reputation.

Response from AiryhairApr 9, 2026

Sehr geehrter Kunde / Sehr geehrte Kundin, vielen Dank für Ihre Rückmeldung. Wir möchten den Sachverhalt hiermit klarstellen: Erreichbarkeit: Die Behauptung, dass niemand antwortet, entspricht nicht der Realität. Wir bearbeiten alle Anfragen chronologisch während unserer Geschäftszeiten. Wenn Sie uns außerhalb dieser Zeiten oder am Wochenende schreiben, bitten wir um die übliche Bearbeitungszeit von 24–48 Stunden. Widerrufsrecht: Unsere 14-tägige Rückgabegarantie ist ein fester Bestandteil unseres Services. Diese gilt jedoch nur für unbenutzte und originalverpackte Ware. Ablauf: Das Ausfüllen des Formulars ist der erste Schritt. Sie erhalten automatisch oder nach Prüfung eine Bestätigung mit den Rücksendeanweisungen. Bitte prüfen Sie Ihren Spam-Ordner, da unsere Antworten dort oft fälschlicherweise landen. Anstatt öffentlich zu behaupten, wir würden den Kontakt verweigern, bitten wir Sie um Geduld und eine sachliche Kommunikation. Wir werden Ihre Rücksendung gemäß unseren Richtlinien bearbeiten, sobald Ihre Anfrage an der Reihe ist. Das Airyhair Team

Response from AiryhairOct 27, 2021

Hi, Due to laws of customer data protection, we cannot publicly post client's email. Yet we are responsible for providing a whole story to not mislead readers. =============== Story Part ================= The ONLY reason we’ve refunded your order is that you said you WILL RETURN the hair if it doesn’t come in time (you did not mention this detail). We were certain that the order will NOT arrive in time because you misread "how our custom order works" and wanted a "custom order" to arrive as fast as "stocked order" (see pics attached). https://i.imgur.com/zcqF0Ro.jpg We’ve decided to refund because a return will cost your (and us) money as well as time. We also believe that no company will accept an order that will be returned ASAP. However, it is OUR FAULT to charge the cancellation fee and we did already return it to you (this info was missing again in your story, see pics attached). https://i.imgur.com/zcqF0Ro.jpg After a refund, we did receive a lot of emails with "nasty words" and "threats of reviews everywhere" just like you did, and therefore we asked you to stop the SPAM (again, this information cannot be found in your posts). =============== Our Comment ================= We conclude that your story post is full of "Retaliatory" and "One-sidedness" which aims to mislead readers. We understand the reviews can sometimes be "vindictive" and "overstated", sometimes hiding "real" details such as hair cost (while complaining about thickness), free versus express shipping (while complaining about delivery time) or various curse words (while complaining to the customer service). But it is misleading and unfair. The first bad review appeared in 2015 and if any details were true and described our way of crafting hair, we would long be out of the business. =============== Some Facts and Figures ================= In the past 15 years with tens of thousands of clients and orders, there were less than 100 bad reviews. We have the industry leading returned client ratios of 40% As per our feedback and surveys, more than 95% of all clients are happy with AiryHair. And we believe that Apple or similar high-end companies receive many more bad reviews than ours, either in quality or service despite being a known quality brand. But a company with "faked/poor quality product" and "bad customers service" would never survive that long. Thank you for your time and your story.

Response from AiryhairMay 17, 2021

Hello, Please stop spreading misleading information and/or lies. 1. We’ve shipped your order within 24 hours and have sent the tracking number. Proof: FedEx status did show up in 24 hours, your first lie. 2. You screamed at us about not knowing how to track the package. We’ve asked you to copy/paste the tracking number at Fedex’s website to see the latest status. 3. For no reason, you got extremely rude, sent tons of bad words claiming that the tracking number is invalid, threatened us to get in contacnt with PayPal to "create issues" for us as well as leave a bad review in a terribly rude way. 4. We have then sent you a print screen showing the FedEx status and informed that we will not be working with rude clients. 5. Then you started confusing our staff with claims that you have money to buy the whole company, which is just confusing and inappropriate. I don't think you realize how our business model works, that's true. Now, regarding "fake" hair, this is your 3rd time purchasing in 6 months, so we do wonder why you would keep buying what you claim is “fake” hair again and again and tell everyone else it’s fake. Yet you only realized it’s “bad hair” after we’ve banned you from the site. Anyhow, the Internet is a place where people are free to leave any comments, true or false, spread lies as well as misinformation. Not to mention people like yourself who feel that they can get everything in life just with treats of bad reviews. We’ve had a similar client on the second or third page of TrustPilot reviews with a similar claim of “bad hair” yet what she failed to tell everyone is that the hair was used for around 1 year and only when we refused to accept a return and send another free set for no reason other than her treats, she claimed hair was bad. Yeah, right. While not perfect, we are always looking ways to improve ourselves. So far, it’s been great as we’ve been in business now for around 15 years and more than 40% of returning customers. Thank you all for your time.

Response from AiryhairJan 14, 2021

Hello, At the moment, we’ve temporary restricted many German and Austrian payments due to the unreasonable claims like this one. You claim that the item was not received yet Fedex tracking number clearly shows “Neckermann signed for the package”. You keep asking for money back and won’t accept Fedex proof so I’m not sure what else we can do after your mention of suing us. Again, please check with the Fedex to see who has signed the package because they show it was Neckermann.

Response from AiryhairSep 14, 2020

Hi, Thank you for the review and we’ll repeat the point from your opened PayPal: 1. The client needs to return the product to receive a refund, it's fair and is a common sense. 2. Threatening to post misleading negative reviews and a PayPal claim to get a free product and money back doesn’t work. This is against our terms of service. 3. We have been in the industry for over 15 years and have thousands of happy returning clients, so we do indeed sell a high-quality product. Thanks again and take care.

Response from AiryhairJul 5, 2020

Hello, so the full story is that you wanted the 1-5 days delivery but refused to pay for express shipping. The reason we had to cancel your order is simple. We know it is impossible to meet such criteria and we explained how long free shipping takes, especially due to delays during the covid-19 period, yet, you still want to "force" us to ship your order. You sent us tons of SPAM emails with all rude words starting with the f, s and then boasted on how you will post many bad reviews. Therefore, we cannot accept such clients. EDIT: "Customers first" is correct for customers that are respectful to our staff, we don't support Karens and abusive people, that doesn't give you access to our product, sorry. You have confirmed that you've got a refund in the last email, so please just stop making up fake stories.