I have accidentally bought the wrong color hair, which put a lot of stress on me since the tape in extensions were supposed to be installed before my sister's wedding. The person named June was really understanding and sent me a correct color via express for free, which arrived on time! Old hair was returned, I have covered shipping, which was fine.
Thank you for making the one time in life occasion just perfect!!!! the extensions are amazing, no issues with drying or tangling.
VG
Valentina G.
Full lace wigs
This is a review for wig that ah claims uses same hair as extensions. I have got myself a set of 160% density full lace wig with a color of #1B, 22 inches. Compared to other stores, I would say it is around 30% cheaper depending on spec but the quality of sewing and hair softness has been above and beyond what I have expected. Three months of usage and it is still holding great, no complains, ordered on Wednesday evening and got item on Monday. Super happy with the experience.
BS
bhawna S.
Seven months and still going
I just got myself a new set since the old one has seen better days and wanted to leave an actual review, not after 4 days of usage but after 7 months and 12 days.
The extensions are still holding and I could not be happier, usually the hair salon bought hair would last me around 4 to 6 months so it stacks up really well against “premium brands”, if I wanted, I could still stretch these for another month. No tangling or matting, maybe I just care about my hair too much, I don’;t know. Sticking with airy,
Thank you
KH
kristen H.
DONT BUY
Sent my hair back about a month ago and still neve herd back from them :) .. read a pervious review and she was 100% right. They are rude and make you feel like you’re in the wrong. My hair was a birds nest the first week, hate to take out my fusion extentions just to ruin my hair. Terrible
Response from AiryhairFeb 22, 2018
Hey,
1. You said you had a proof of you returning the hair and seeing it as delivered, but when asked for a tracking number, you never replied.
2. I have checked our conversations with you and it looks like our staff always was friendly, even used smiley faces and promising you a 100% refund if the hair is not destroyed, always replying on time and apologizing for issues. Not sure which part was rude.
3. We have a special guide for clients who have damaged their hair by accident and helped at least 50% of them to restore hair extensions to their original state due to improper care. I am not claiming that you damaged the hair and that we are always right, just trying to help everyone.
4. The review you are referring to is from client who wanted to keep the hair and get a full refund too. She threatened to leave a bad review if we don’t do as she wants, and as you can see, it is here.
5. You can research AiryHair and find that we have been selling extensions for over ten years and there is just no way to survive for that long if our product was bad. The majority of our clients are happy and continue using our extensions.
6. Also, if you were to check even the premium brands, all got horrible reviews from clients claiming fake hair, etc. (which is wrong) and most of the brands don’t even bother to reply to their clients. I believe we do our best there and try to not only make everyone happy in the long run but also respond to every review, which in my mind is a better customer service that most of the shops out there.
SS
Sandra S.
Great hair, shipping could be better
I have ordered my hair on Dec 18th using free shipping and got it on Dec 26th, I know I should have used express if I wanted hair faster but I really expected to get the package before Christmas. Other than that, the hair is fantastic, even with freezing temperatures out there it is holding great, no split ends, no tangling does not turn into a mess after washing. So my advice is to get express if you want hair fast or if you can wait, just go with free, can't beat quality for this price.
GB
Gabby B.
HORRIBLE HAIR!!!
HORRIBLE HAIR!!!! Seriously don’t buy it. It is not human hair it is synthetic and it will shed like crazy. Within a week of having it installed you will realize it looks like a birds nest and if you try to return it be prepared to ship the hair back to China and pay for shipping costs your self, by the time it gets there and by the time you get your money back you’ll just give up and make sure you never buy from them again! Not to mention Their horrible customer service they talk to you as if you’re the one that has done something wrong, super rude and unfriendly. I threw the hair away after one week of having it on.
Response from AiryhairJan 31, 2018
Hi,
Well, to tell you the truth:
1. The customer wanted to have money back without returning the hair, which is just wrong and no retailers in the world do that.
2. Since you installed hair already, we allowed you to wear it for 30 days and only then return for a full refund but you refused, threatening with "bad reviews", etc. which is not nice :)
3. We have been selling human hair for over 10 years, clients can always send back the hair for a refund or exchange if they got a bad unit. Lemons happen, we ship thousands of units monthly and got nothing but praises from the majority of our customers, salons and what not.
We honor your decision of not returning the hair + posting bad reviews, if that is what you prefer. But the terms are pretty fair, return for a refund.
Thank you
TT
Terje T.
I ordered a hair extension(tape) on …
I ordered a hair extension(tape) on January 18, and so far there is no message about whether the package is already on my way to me or not. I ordered to Estonia.
Response from AiryhairJan 29, 2018
Hey, thank you for your review. Since you got the extensions that take 6 business days to produce, we finished your order recently and will get you a tracking number soon. Due to heavy snow in the region, multiple flights have been delayed but it is shipping tomorrow :)
ST
Sunattida T.
Big Variety!
This was my first time ordering from this website and I decided to go with the tape in extensions with three color highlights, regular quality, double drawn. I was surprised by how good the dying quality was. The colors really pop and after using hair for close to three months now, still no sign of them washing out
