Don't ever buy these extensions their fake and will break if you try to bleach them! 1 I did not buy from you 8 times 2 the only reason I wrote a bad review it's because your hair is bad if it doesn't bleach when it clearly states that your hair can be bleached and that you can returned USED hair then you should really update you website so it isent full of lies :)
Response from AiryhairJun 18, 2019
Denise,
Thank you for your review, but I don't think that it's a fair one. You have bought from us ~8 times over the last few years, so the hair cannot be a problem.
Your review was posted for a different reason. As today you contacted us, and asked to return hair that you bought in 2018 August, which is almost 10 months from now.
We do allow returns for even used hair if the batch was a lemon, but within the 30 to 60 days timeframe. Unfortunately, we cannot accept returns for purchases made almost a year ago.
I'm sorry but returning hair that was used for 10 months is a no-go.
MP
Marianne P.
Jeg er virkelig skuffet
Jeg er virkelig skuffet, så dårlig kvalitet og så til samme pris man kan få langt bedre kvalitet, fortryder jeg ik købte det er andet sted
CH
Christy H.
Worst Customer Service Ever
Worst Customer Service Ever. I asked to cancel an offer I had just placed the same day.
They cursed at me, called me names and refused to return my money until PayPal stepped in.
Response from AiryhairMay 22, 2019
Hi there,
This is Sam, the CEO of AiryHair. I feel like this review is not fair. We have received your e-check payment, which does take few business days to be processed by PayPal.
Upon investigating responses, the following suggestions were made to you:
- the money has not yet been cleared
- allow us few days to issue a refund as we wait for the payment to be processed
- you can contact your bank if you want to cancel the funding from your end
We also asked you to contact PayPal to get a 1st party clarification on what e-check payment option is. Because it looks like this was the main issue, you expected hair to be shipped ASAP. However, you have paid using e-check and not PayPal funds or credit-card.
Your responses on the other hand were rather rude, including 1-line statements of:
“CANCEL AND REFUND”
Having said that, our customer representatives were confused on how better we could explain the situation. In the end, we have asked you to stop sending rude emails and issued a refund.
I don’t think that we did anything wrong.
Thank you
AS
Ashley
Airy hair is a great overall company
Airy hair is a great overall company, the hair is great and my tape ins last around 5-6 months, It takes about a month to come in though but that's because it takes longer to get the hair and get it perfect then ship it from China to the US. I love my airy hair and will most likely only be buying from here until the day i die.
LO
Luna O.
Better off using a different company
They are quick to respond to an email but the answer I was given wasn’t correct, I had asked if the extensions can take dye and the response I got was about toning hair? After waiting for it to be shipped I’ve been given a tracking number. The tracking says it should take between 24/48 hours for the first update and it had been well over 48 hours before I got the first update and the tracking wasn’t very useful to follow. Also it seems to all be coming from China so I personally feel like it isn’t the safest of company’s to use from.
When it arrived I noticed straight away that it isn’t all the same colour, it looks a different colour at the top than the ends. I got 40 pieces for medium hair but I would say this wouldn’t even cover someone with thin hair. But the length I got was 20” and it definitely is the correct length with a little over, I guess to help when cutting it. I also got double drawn but I noticed that there is a lot of short pieces at the top sticking out. It is very soft but I haven’t washed it yet.
Also I noticed there is strands of black plastic and brown/red strands of hair. I noticed in reviews a lot of people saying about this issue and their response being it’s “lemons” but this seems too common to just be a few bad batches.
So I placed my order 22/04/19 it arrived 11/05/19 If you’re impatient I’d say best to try else where and with the quality, I wasn’t very impressed. So even though I was very hopeful about it, I’ve unfortunately been let down.
I’ll give an update on the hair once I’ve had it in for a few weeks.
Response from AiryhairMay 15, 2019
Luna,
Do you have the order number for us to refer to? We could not find any under this first or last name.
Regarding your points:
> Also it seems to all be coming from China so I personally feel like it isn’t the safest of company’s to use from
~95% of all extensions come from Asia, so even if other companies stock hair in the US, it's still made in Asia most of the time. Same goes for other products as well as phones from some of the most respectable companies like Apple, Sony or Samsung :)
> When it arrived I noticed straight away that it isn’t all the same colour, it looks a different colour at the top than the ends.
We can always exchange the color if it's not of your liking.
Regarding black strands, we would need to check the order number since older batches had a higher lemon rate, which we now no longer sell. We have also improved our production process, and the lemon rate is as low as 0.5%. Lastly, since we sell 1000s of sets, only customers who have received a damaged batch would give us a notice, while thousands of women simply enjoy their hair :)
GA
Gabriella
Issue resolved by support
Issue resolved by support.
Response from AiryhairMay 12, 2019
Hello, could you please let us know your order number?
CL
Claire
The hair is okay...
The hair is okay.... The ends not okay.... so thin basiclly see through as my stylist said. Company sent me wrong color. I would like a refund but I know that will never happen. If you plan on buying this hair please get double drawn or it just looks awful. Wish I would have known..... Claire Willard.
KK
Katherine K.
The product is decent and I'm happy…
The product is decent and I'm happy with it. My custom order of thin deep curl took longer than anticipated but I would reccomend the product just be patient if it's a special order. The deep curl is very curly so just an fyi. I have natural curly hair and I think I'll order deep wave next time.
