I have to admit that I was extremely skeptical at first BUT these hair extensions so far ARE AMAZING. I used to order from another so called “high end brand” and my extensions would cost over $170 and I just couldn't afford them. I've tried many cheap extensions from many other places and none have even come close to the quality of these. I will never order hair from anywhere else again!! I live on the east coast and it took about a week and a half to get to me. I just received them today and I am wearing them as well haha. They are silky smooth and very soft! I wish the ombre was more spread out a bit if you know what I mean other than mainly almost a straight line (it's an easy fix with dye probably) other than that THEY ARE FABULOUS AND WORTH EVERY PENNY!
CG
Christa G.
Chocolate Goddess
I bought the 20 Inch chocolate brown straight and to my surprise UPS knocked on my door after about 36 hours. I loved them completely, so soft and full of volume all the way to the tips!! Going to order curly ones now for my natural hair. Thank you for the great customer service! I am very pleased and that is why I will forever continue to purchase from airy hair!
TV
Teri V.
Pleasantly surprised
I'd really like to thank you for the excellent customer service. I was very worried about ordering extensions online because you never truly know the quality. I must say that I am EXTREMELY happy with my Airy hair. I've done 2 application of the tape ins both at 5 weeks per application and my hair is still soft. I had to trim the ends just at 10 weeks but the hair is really great quality - because of Airy I've been able to try out the micro beads and not break the bank! On top of the great quality at a really affordable price compared to salon prices or even other websites.. you've provided amazing customer service, quick responses, detail in your responses and quick shipping given.
TE
Tammy E.
Couldn't ask for more
Based on other reviews, I was skeptical and anticipated issues, but when I opened the package (who cares what the package looks like when the PRODUCT is what matters) and inspected the hair, I was VERY pleased! I ordered 16 inch micro-beaded natural wavy, premium remy hair. When I pulled it out of the package, there was this bundle of much shorter, very curly hair. I kinda freaked, but then remembered you are supposed to wash it first (duh). So I gave it a go...This hair is the softest, perfectly put together hair I have tried. There is very SLIGHT shedding,because they are extensions, and extensions do that. The curl is naturally wavy, the texture is SO similar to my own, that it blends beautifully, and with ordering the light brown, it was very easy to match. I would highly recommend this hair to friends. The company was outstanding, polite, and answered my questions in a timely manner. I will definitely be working with this company again in the future.
Response from AiryhairJan 14, 2020
Hi Tammy,
Thank you for your amazing feedback.
We’ve made a lot of progress in 2020 and are committed to offering the best hair extensions and customer service. Misleading competitor reviews are no indicators of our business.
We went from special boxes to environmentally friendly solutions and upgrades in the hair sourcing process.
MP
Marlen P.
Colour Match Perfect
First of all, i got the ash blonde and it is so beautiful. It matched so perfectly and seamless with my hair i even forget i m wearing them. They feel exactly like natural hair that my friends didn't even notice! Will definitely be purchasing another set when these get old! Lucky to have found this brand.
Response from AiryhairJan 14, 2020
Hi Marlen,
Thank you for your purchase.
I’m happy to learn that you have received another set of beautiful hair, we customize any types of extensions in any complex colors such as 3 or 4 tones ombre color and tweak blending ratios of each color too.
It's our pleasure to have you as a client too.
Thank you again.
KH
Kiara H.
Read the Edit! These people are trying to discredit me and I won’t be silenced!
Honestly i had such high hopes for this brand and unfortunately these were a nightmare for me. I would suggest to save your money and go to a more reputable brand.
My hair is naturally curly and dark brown. I ordered the darkest brown curly microloop extensions, double drawn, and remy premium plus. Right away these extensions shed like crazy just while trying to put them in and were a lot lighter of a color than had been advertised on the website. After washing them the first time it seemed like all the hair went down the drain, and after dying them to match my actual hair color, it just got worse. Even though i got the double drawn, it seemed like there were little fly away strands everywhere, especially when it was braided and it felt like there were little hairs poking my shoulders and neck making me itchy. (something that when my own natural hair was that long did not do) Not to mention that the hair seemed too perfect. Curly hair girls out there all know not every single one of your curls are identical.. but these were. Leading me to believe that they had been permed that way. Needless to say— they did NOT blend into my naturally curly hair. They also started to lose thickness and get crazy frizzy after just one week. I was very hesitant to buy this brand after seeing them attack others in comments and try to discredit them. But i have all the emails, confirmations, and pictures of the hair, shedding, and website to back my claims. I wish more than anything that i could get my $260+, month+ of waiting, and 4 hours that it spent to put in my hair back. I had hoped it would be different for me than all the negative comments and reviews, but I would not advise this brand to anyone especially to curly hair girls looking for extensions to blend with your natural hair.
Edit after Response:
Lol this is exactly what I was trying to prevent and you guys are lucky that TrustPilot doesn't let me post pictures because i have all the proof I need.
FIRST- I have never been rude to anyone. There has been absolutely NO correspondence from me with the company other than the 2 emails that you have sent me to notify me that you got my order and that it sent. I did try to call twice and no one ever answered.
SECOND- i ordered this is November, not October
THIRD- i only discovered this website in November and there was never a “Britney Huntley”. So you've got the wrong person and clearly the wrong order.
FOURTH- My extensions were delivered via USPS, not FedEx. And i have that proof too.
FIFTH- i never demanded a refund. Your website clearly states you don’t refund hair that is opened. This is literally the first contact that I have made with anyone from the company other than the emails as stated before.
SIXTH- i posted an honest review to help other people in my situation. If you cant take the negative reviews then don’t look at these websites. They are flooded with them. And not every negative review needs a negative response. AND if anyone is trying to SCAM, DEFAME, and is “SCUM” its you guys for selling this product knowing it isn't what is promised and then try to discredit people after reviewing it.
LASTLY- IF YOU COME FOR ME COME CORRECT! I HAVE THE PROOF AND HAVE EXPOSED IT ON OTHER REVIEW WEBSITES SO KEEP COMING.
My review on SiteJabber has my photos for proof. Including mail, tracking number, and delivery from USPS.
Like I said. Come correct.
Response from AiryhairDec 29, 2019
Hi,
At AiryHair, we only work with friendly and polite clients, those of very rude demeanor are rejected as we aim to build a friendly platform for all women to benefit from.
Your order was rejected in October as you bought 2 sets of "Deep Curly African American Hair". You have also changed your name (from Brittney Hunley) to mask your wrongdoings and identity.
Unfortunately, another order on December wasn’t caught and your extensions got delivered via Fedex (779085749620). The second you got the hair, you lied about not receiving a product with more lies later. Also, demanded a full refund and threatened with false bad reviews in 3 days.
Then you went to collect your previous 6 bad reviews saying, "I don’t think you need another bad review!"
After reporting you to authorities for fraud and refusing to accept your blackmail, you suddenly said that you got the hair and demanded to return it.
Your intention is to defraud companies into giving you a free product and getting money back as you try to trick them with bad reviews. That’s fine.
We’ve been 15-years in business and will never submit to demands of scum customers that aim to profit from fraud.
AN
Aurora Negron Morris (.
Horrible customer service and bad…
Horrible customer service haven't spoken to a human yet. Bad quality extensions very dry, brittle and will tangle up badley. Still waiting on there false money back guarantee.
Response from AiryhairDec 13, 2019
Hello,
With multiple daily emails you’ve sent, even though it was a custom order with explained timeframe, I feel like you’re not being honest here. Your extensions took 6 business days to be produced and that’s what we did, as explained prior ordering :) Sorry if any part of our response didn’t make you aware of our production times and delivery schedules.
We have politely replied to every email. Also agreed to accept return for a 100% money back. Although afterwards you’ve said that “I haven’t received it yet”, so we were bit puzzled.
That was on December 6th and you haven’t contacted us since.
IA
Isa A.
Honestly if you are on a budget it's…
Honestly if you are on a budget it's not a bad hair. It's cheap and can last you for around 6 months. It does have one problem tho... The clips. They are terrible and you going to have to replace then at home. Hope they change it.
Response from AiryhairDec 5, 2019
Thank you for your feedback! We've notified the factory and will improve clips quality. We will take same approach as we did with our extensions quality compared to 2018.