AirtherealReviews of airthereal.com

A special (and atypical) treat to experience responsive, knowledgeable customer service and timely product support.

Customer service was prompt in helping me resolving my issue.

Not only does the Ozone 10k unit absolutely destroy odors quickly, their customer service and support after the sale is top notch. I would choose their products again without hesitation.

Great product, and great to work with! I bought two APH260 air purifiers. We have dogs and I have allergies - they do an amazing job of filtering (you can see from the filters how much they're trapping). Maintenance is easy - vacuum the filter periodically, change it out every 6 months. Filter is very quiet in night mode and doesn't have bright lights that keep you awake. One of my purifiers had a problem just before the 2 year warranty expired. Customer service was extremely helpful - walked me through just a couple troubleshooting steps, then ended up sending out a warranty replacement in just a few days. I've tried filters from a couple other companies and haven't been nearly as happy with them as I am with these.

I needed to contact customer service to resolve a minor issue and they treated me and my issue with respect and quickly resolved my problem. Doesn't matter if you have great products if the customer service is lacking, but Airthereal's customer service is top notch. Such a refreshing experience, 10 stars!

This is a good company, good integrity, prices are good especially when every household and business needs ozone during a pandemic. Customer service is very good and they follow through with support until your issues are complete. This is a company you can trust.

I was sent a air purifier through Amazon that made some noise so I contacted Airthereal support. The support team was very helpful, but it did take several back and forth conversations. I think some sort of standard form for issues would make this a better experience. The machine I was sent as a replacement works well and overall I’m happy.

I purchased two Airthereal HEPA Air Cleaner APH260 units and, sadly, had an issue with one of them within a couple of weeks. The warranty department was kind and incredibly efficient. They very quickly resolved my issues completely and I - surprisingly - had a new unit within just a couple of days! The air purifiers are amazing, I love the UV and sleep modes but appreciate the smart control that constantly measures air quality and self-adjusts. I would HIGHLY recommend this particular Air Cleaner, as well as Airthereal as a quality company.