AirsplatReviews of airsplat.com

If i'm being honest, Airsplat is historically not a very transparent retailer. It's hard to get tracking info without calling several times, they ship partial orders without notifying you of missing items you were able to successfully put in your cart, etc. Not a great business model for longevity. Customer service is either really professional and helpful or just totally useless, no degree in between. I typically only order here when there is a ridiculous sale happening (like Thunder B Player packs for $7.50...) Shipping is also crazy expensive but I think that's becoming true across all retailers. My advice, if they have something no one else has, awesome. If not, shop around for quality of service and ease of customer support.

Poor Inventory Management Very High Shipping Costs I found that several Items I wanted to purchase that were in my cart, were no longer available by the time I went to place my order. This is frustrating given the shipping costs are very high (even for small items). Ordering one or two items at a time is not a viable option (due to high shipping charges). Many companies have inventory systems that will "lock" items for a temporary time while they are in your cart to keep this from happening. That type of database management offers a far superior customer experience. And should be employed by all online retailers during "super sales." Shipping charges are too high, the sale price makes up for it, but they ARE making money back on shipping (which is a dishonest business practice in my opinion). Up till now this is a "poor" or "2 star" service. It is the below item that leads me to give them a 1. Finally, when my order arrived, way too slow for the shipping cost (I do give a little slack due to the enormous volume of the sale)... There were several items MISSING. Apparently those items ran out of stock before the filled my order and their website was incorrect on availability. In other words they took payment for items they did not have. There was no communication about this, no warning, nothing at all. I still do not have a refund on these items several weeks later. That should have been THE FIRST THING taken care of when my order was filled for shipping. It is highly unlikely I would do business here again as I find it important that companies properly manage their inventory and communicate with their customers when they charge for items they cannot actually sell. I will be filing a protest with Discover for the missing items If I do not see a refund in the next few days.

Very fast and timely delivery, and called to confirm my order ! How professional! Good equipment as well.

I purchased a few items during a sale, and never heard anything from them for weeks. No shipping update, nor notice of them restocking. I called today, three weeks later, and was told they were giving me a refund. Which is fine, but a simple notice would have been nice. I would question spending money with them again, and referring them out to my friends.

Good store but I wish that communication was a little bit better.

Awesome prices and awesome customer service. Prompt answers if you have any questions. I would rate them ten if I could.

I bought multiple things and they all came in great condition, no scuffs, tears, or anything of concern. The one issue I did have was that there was no tracking number for my shipment. all in all 4/5 stars

Second time I've ordered something and it was out of stock. Both times i recieved no notice of the item being out of stock and had to call tonfind out why i had recieved no email on shipping confirmation or order status. Poor business conduct and communication.