Airportrecovery is listed under Airlines & Air Travel.
Airportrecovery (airportrecovery.com) has 207 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Claude J. F.
After paying and sending exact location details of my lost item from Apple Find My, they did nothing for 3 weeks. Airport staff had the item, but AirportRecovery never reached out or helped. They still haven’t refunded me.
Eli L.
Read all the other reviews. Absolute scam. They claim there is a free tier, but then will text you immediately to let you know your submission isn't complete until you pay. Then they will send 100 boilerplate emails claiming to work with the airport. Airports will be unable to verify this and will be able to help you for free. Do not use.
Georgina E.
I paid this company $133 to find my purse that I left underneath my seat on Delta airlines I contacted them two hours after I paid them and stated that I wanted my money back and they sent me an email that said I would receive my refund immediately but I did not receive it. These people are a scam so I reported them to my bank and had my card canceled and opened a complaint with my bank regarding reversing the charge. I will never fall for this again.
Mike
Clearly a scam! Took my money and then wouldn't take my phone calls or respond to my e-mails. No updates provided and DEFINITELY no actual assistance in recovering my lost bag.
Tatjana I.
As you cant give minus stars.. THIS IS A SCAM ! DO not pay for it. Do the job and call Lost and Found, call the local Airport police and search for your luagage by your self. I found my own lugage by calling and not giving up ! Please do not be as stupid as I was and paid in despair....They do nothing by searching. And I asked for a personal call, personal meet with their so called representative. NO ANSWER. ONLY more very well written mails!! I ve asked for a refund as I found my own lugage via the Aiport police and will pick it up myself.
Reviewer
After filling everything out, they inform you that you cannot submit a claim unless you pay $79.99. From what I've seen, they will do the bare minimum so one can't charge-back or make a claim against them but items are rarely found/retrieved but they will claim
B D.
Initiate a claim as they are the first website which pops up when you make a google such for lost property at an airport. I gave it up once they asked for payment for an expedited service as this already seemed quite shady. They harassed me with e-mails non stop to try and get me to pay for the "priority service". After reading the reviews on trust pilot, one can only concluded they are a predatory company, preying on the misfortune of others and making them pay in hopes of recovering their lost possessions, only to then be left to dry once payment has been made.
Abigail P.
Unbelievably bad. I’m so embarrassed that I fell for this scam. They asked for $75 to prioritize looking for your luggage. Otherwise they say that it could take two weeks for them to look. They pretend that they are affiliated with the airport and then they ask for another $75 for urgent concierge service. These people don’t even have any workers. It’s just a scam site. I have no idea how they could be in business. It’s really shameful and predatory.
