AirportrecoveryReviews of airportrecovery.com

I had left my laptop back at Toronto airport on 4th August and reported to airport lost and found team. Immediately I've got prompt response and specially John had extended his best support to find out my lost laptop and return it to me. I appreciate his responsible and caring service.

Jewel Quickly found and returned my item to my great satisfaction. Thank you so much!

She was very helpful in advising me of the process to locate my lost ID by MCO TSA.. and my options

My first review was removed, which makes you wonder the integrity of this company. I thought I left my ipad at the airport and this company comes up when you Google lost items at airport. I filed a claim and within maybe an hour I received a call (however I was on the airplane and couldn't take it) and also an email they would start the investigation. Once we landed, I realized my ipad fell out of my bag in between the seats. I contacted the company to let them know I no longer needed their services and the ipad had been recovered. I was not able to speak with anyone but left a message and they did not return my call. Less then 4 hours after I contacted airportrecovery.com I cancelled it the claim, I was told I would get a full refund. Its been over a month and the company has yet to issue a refund and has still not responded to any additional emails I have sent.

Cannot stress enough how much of a scam this company is, absolutely zero contact from them once I paid for their service, the airport lost and found section will do all the work for free, avoid this company at all costs.

Total waste of money,no communication from them once they got paid,airport themselves recovered my lost property free of charge,avoid these scammers

Let me start off by saying that I'm a patient person and that this company if you'd call them that are HORRIBLE.I lost my keys and once realized that I reached out to Airport Recovery Services to help find them. Now after several emails between them and I they found my keys. But prior to that I called them every time at their listed phone number and every single time you call you hear that you're next in the cue. And after being on the phonne for a little less than 5 minutes you'll hear that, their busy working with another customer or that you've called them outside of their normal business hours. This happened every single time that I called them no matter what time of day when I called them, I even tried to time it where it was not too late or early on Eastern Standard Time and the same for Pacific Standard time. Now you can email them which they'll answer but you'll go through just playing tag via email, plus they'll give you the same information that you already have. It was like pulling teeth to get anywhere with this company. Now mind you they did find my keys and I kept telling them that you've found my keys so can you please call me so that I can get my keys sent back to me, I was literally begging a company that I paid for their services who I felt were holding my keys hostage at this point. Now moving forward when they finally tried to get in contact with me via phone call why did they call me at an hour where I was still in bed aka called me at 5:50 am my time which is Pacific Standard Time. Who unless you go to work very early in the morning are up at that time?? And when I did actually get to talk with them, the person I could tell was obviously working from home because I could hear a toddler yelling in the background and constantly bothering their parent and interrupting our business transaction of returning my keys. Now I have kids and have nothing against that but when this was disturbing the rep and I during the phone call this was just unacceptable business procedures. Also I don't want to forget that you pay them for their services to find your things, then you have to pay another fee in order to get your things back to your home, it's been a very long ordeal so far for me. I started this on the 22nd of May 2026 and it's now 30th June 2026 and I've still not yet received my keys yet, supposedly the rep said that their finally going to send them to me via mail. So I'm happy to hear that my keys a finally coming but I'm not hold my breath either, so with all of that being said DON'T WASTE YOUR MONEY BY USING THIS SERVICE EVER ! ! ! ! ! RATING WISE I GIVE THIS COMPANY BELOW ZERO NOT ONE SINGLE STAR

This service is a total scam, I signed up for the service and paid. They did absolutely nothing to locate my item. And when I asked for my refund within a 24-hour period, they denied me. They kept telling me to sit tight and would not give me my refund, and then they offered me a partial refund. When the website clearly says that a full refund will be awarded within the first 24 hours. I was never able to get anyone on the phone. Please avoid using this website I'm following the complaint with the Better Business bureau.