AirGarageReviews of airgarage.com

Parked for 30 minutes and paid up front for the 1 hour minimum @ $12 p/hr. Amex notified me of the charge from their app. Hours later, I received notification from AirGarage that we were charged the maximum daily of $40. No communication beforehand. Very deceptive practice and nobody to speak with for resolution.

After having to pay more than anyone should have to for the amount of time that I parked, there was an issue with my billing. I contacted their customer service, but of course, they do not have a phone number. Instead, they use AI to respond and masquerade as a real person. (The signature is from a real person, but everything else was generated by AI & they really try to hide that fact, so most people who aren't as familiar w/ the technology don't realize.) Of course, AI can't solve the ultimate problem, but at least they gave me all the reasons in the world to ensure I never park where I see this company's name & logo again.

This company is a complete scam. They make you end your parking, but doesn’t say that anywhere on the app. Stop stealing from people you crooks.

This company will nickel and dime you even when you follow their rules. Avoid at all costs. They are not interested in troubleshooting your issues, or engaging with you as a person. They will get you on a recurring payment without your knowledge. When I confronted them about this, they copy and pasted their dishonest business policies and basically shrugged their shoulders at me. Do no give them your money.

I am out of town visiting VA. I park at air garage. I start the meter by the web site. I come back about an hour later and a ticket is on my car. I go to the police station down the street with my receipts. They inform me it’s not a police ticket and this happens a lot. He showed me how to dispute it. Which I did, and at 9:00 in the evening it instantly said the fine is waived. Impossible for them to even read what I sent. obviously it’s a scam they play. Give them a ticket and see if they pay it. If a guy robs you face to face he gets arrested. The same should happen here. I will never be visiting the mall in charlestown VA again.

Using this app is now required in the parking lot near my gym. It works as advertised so no complaint generally however I happened to have entered my gym's discount wrong when I set up my account so now I have to manually enter the discount code every time I use it. There is an edit function for other data fields but not the discount code field. I know this CAN work as it's working fine on my husband's phone. SO AIR GARAGE PLEASE EXPLAIN HOW TO EDIT THE SAVED DISCOUNT CODE. Thank you.

In Charlottesville, Virginia, we parked for about three hours and came back with something called parking violation on our windshield with a QR code on it and when we opened it, they said we owed them $78 if we paid in seven days and $88 if we paid over seven days I do not recall seeing any signs with this rate on it or indicating that payment had to be made in advance. It’s a real scam obviously.

This service is a scam, designed to steal from consumers. DO NOT USE THEM. They will charge you the maximum rate unless you use their app to "check out" which they don't disclose up front when you park in the first place. It's literally just way to trick people into spending money they didn't intent. A normal and functional parking app would allow you to set the amount of time you want to park for and just pay for that. Or at the very least, disclose the fact that you MUST CHECK OUT up front - but they do not do that.