AirGarageReviews of airgarage.com

I’m a Parking Enforcer for AirGarage and I’ve been working with them now for a little over 4 months. The job is so simple. You show up to the lots, you scan license plates with your phone, and see if you have to leave a ticket or not. However, the job is not completely perfect. There are things I love about this job and things I don’t love about it. So I’ll spit the two up. The Pros: 1. You get paid DAILY. Every 24-48 hours, there’s a payout. BUT this depends on how consistent you are. 2. You have your own flexibility and can make your own schedule. Therefore, you're pretty much your own boss. 3. There’s no clocking in or clocking out. 4. You do have some freedom. 5. You get to scan the lots 3-4 times a day, but honestly I’ve done it more than that. The Cons: 1. Once you a complete a scan shift, you then have to wait 2 HOURS until you do it again. This is too long. So you have to find a way to kill time. They do say you can wait a half hour after another enforcer scanned, but normally that doesn’t even work. 2. You don’t know who else is coming to do the same shift you’re doing. It’s annoying, because there’s times where I’ve wanted to scan a lot, but another enforcer had already scanned everything. Or I see another enforcer already scanning as I’m scanning. So this makes my scans ineligible and it’s annoying. I really wish the system could tell us who was recently in the lot or who is currently in the lot! 3. This job alone will NOT pay your bills. Unless you have another job and this job, then you’re okay. 4. I don’t even think management is real. I say this simply because I’ve never seen them before nor do I think I ever will. They only communicate by text. Their name is supposedly “Kelly”, which the person is communicative it seems, but I’m starting to think it’s a possible bot. Therefore, it might not even be a human being at all. So this is sketchy and not helpful for customers that have questions or complaints or want to dispute a ticket. Not being able to call them at all or hear their voice is kinda a red flag in itself. That’s just really peculiar. Management is not supposed to be a mystery. 5. Once you get hired, they tell you to go scan the lots, but you don’t even have your vest nor the tickets yet, because they are mailing them to you. This doesn’t make any sense. Why on Earth would you go to a parking lot scanning people’s license plates WITHOUT a vest/uniform??? That just makes you look super suspicious to the public eye. I personally played it safe and waited until I got the vest and tickets! Although the vest alone sometimes is not helpful or enough. The vest is orange and blank. Has no logo on it or writing on it to show if you really are a parking enforcer. So some people don’t know who you are and still get confused. Honestly, sometimes I’m quite baffled at how a job like this exist and this company is a thing. But hey, it’s getting me by at least! There’s just so much that this company need to improve on though. So that’s why I give it 3 stars….

They are there to scam people out of as much money as possible. Everything they do is meant to maximize the fines and payments they collect. My stay got stopped somehow 6 minutes after I parked (I did not stop the timer) and they then charged me the maximum fee plus a penalty, and they change the maximum fee depending on time of day and busyness of the garage. I’m sure garage operators love them because they make as much money as possible but it’s super shady. Wouldn’t be surprised if the program is meant to automatically “stop” the timer so they can do this. And then customer service plays innocent.

Doesn’t even seem legal. No rates posted. No payment info posted before you enter. Phone number provided to speak to representative does not offer that option. Email would not transmit to provided email address. Unsolicited text link to pay is also unmonitored. Request for info at website would not submit. No other contact info. So you are left with inputting financial info to the unsolicited text link or a link to a QR code that is stuck on a wall to an entity that obviously doesn’t have your best interests at heart. I can’t imagine they are providing useful security or recourse for anything that might happen in the extremely tight spaces provided. I encountered a dozen people in my short time there with the same WTH reaction. All of this to park out of the rain across from a concert venue.

They’re horrible. I was charged a total of $65 for 12 hours of parking. I guess when it says $25 for 24hr it doesn’t mean 24 hours but it ends art midnight. I pulled in at 1035 pm and at midnight my parking stopped. That was $25. Then when they started another $25 they also added a $15 fee as well. They don’t have no explanations and nothing is clear so if you never used them before you’re probably going to get cheated.

An extremely underhanded and greedy company. They keep opening parking tabs on my car and charging me the maximum fee for parking when I have already parked with a guest code. I am starting to feel personally targeted. There should be a public lawsuit against this company.

I drove my son from Massachusetts to Colorado with an agreement for monthly parking set on autopay. They cancelled the agreement 3 weeks in due to overselling spaces. They do not have a consumer telephone number and have not responded to my emails. We now have a car in Colorado and no where to park with no help from Airgarage and no customer support to call.

Horrible experience with this company. Had a family vacation at the waterpark only to come out to a parking ticket for nonpayment. Nowhere did it say we had to park before enter entering nor did anyone in the water park advises to do so. Customer service is absolutely useless. I hope they go out of business honestly. Ruined a somewhat fun experience.

So just being open honest and upfront. If these folks have been in business since 2017 they still have bugs to work out. This is a review as a 1099 contractor working an app to ensure parking enforcement. This is not a review as a paying customer. But reflects my 1st 3 days working this app. It seems between their web page, and the site when signing up they want to advertise higher potential. Their Craigslist ad says make upto $0.75 per scanned plate and a potential for upto $400 a week. The reality is its $0.15 per plate unless there is a multiplier. In my area of Spokane, WA. there are 3 lots. Of which I'm only able to work 1 lot as they don't want the other two to be monitored. But on my first day (because you have to start working before they send you a vest and tickets- which is dumb because for safety you have no way to identify yourself. Nor do you have the $1.50 potential - $2 advertised on their website) to issue a parking ticket. Of which you only get paid for if the person chooses to pay. Cause it's not like they can send you to collections. In the app. There is a button to do a report on the lot. When you click the button it than transfers you to a website. Where you can discribe your issue. It comes with a $5.00 to $25 payout. Of the 2 I have done I can't track it in the app or website. So who knows if I'll get paid for the effort. Past that I met another contractor. We were told that we can patrol the lot 3 times a day 2 hours apart. However, if you're a half hour off from the other guy you can still scan. Customer support picks and chooses when they want to respond if they even do. The other contractor that's been working 1 day longer than me is getting instant payouts. And bonus offers. Where I am not. Customer support chooses not to respond back on this. Atleast within business day today. Though the site claims 2-3 hours response back. And the text service is quicker. They pick and choose when they want to respond if they even want to. When asking questions when getting started Kelly seemed to be more interested if I wanted to quit vs answering my questions. So really professional from the start. Payouts are daily. But takes several days to deposit. Either to the card or bank it dosent seem to matter. I'm scheduled to recieve my first payout tomorrow so we will see. I use stripe on my websites so I'm well aware of the hold period. But the daily payouts will happen they lack to tell you processing time. So by no means is it a same day payout like with Uber or Doordash. But another contractor gets the service I don't. Whats funny is we have the same bank. So my payment is upon when the company wants to pay me. Because doing an instant payout is possible. Just apparently not for me. So not sure what that bias is about. You give a higher potential than what will actually be made. And I get the fact it's a parking lot and it will fluctuate. But for 1 lot to scan. And with an unknown amount of contractors and this rough start....I seriously have strong doubts wethere or not these folks are worth my time at this point. At this point I've contacted customer service to ask where my bonus offer is. Why my auto start payments aren't correct. And why I'm not getting instant payout like the other guy is getting. I've asked Kelly and sent am email into the website. So far I have 2 lot reviews I can't track on the app and not sure if I'll be paid for. Than I've got 3 auto starts. And the app is paying me for 1 and another is listed below the value as well at $0.45. For a company running for 7 years I'm surprised at the lack of customer service. The pay between the job ads for this 1099 position vs website vs app. Happy to provide screen shots on here as I've already sent into customer support. I'm broke and homeless living with my daughter in a shelter. If this app is supposed to be easy potential to make upto 400 a week. Is my only interest to do this as it's birthday money for my kid. But not only do I have to deal with customers that I can't prove that I work for airgarage I also have a hard time being treated fair, and equal. Ya cany offer a bonus to one guy and not the rest. Ya can't offer instant payouts to one guy and not the rest. Than ya tell me in the app you will pay me for cars 1,2,3 and even after the system approved it. Ya don't even want to pay me that. You get 2 stars because I'm able to make some cash for my kiddo to get something vs nothing. But best believe this more than deserves a 1 star review for sure!