AirGarageReviews of airgarage.com

Terrible! No signs telling you the terms, no attendant. Multiple charges and misleading saying the max daily rate is $45, but find out it’s not hourly for the max daily rate, but they start over at midnight. Scam!

DO NOT USE. I paid for parking once and its a scam. They charge me all the time unauthorized!!! SCAM. SCAM. SCAM. BE AWARE

I paid the $30 fee when I entered the lot. Thought I got confirmation of pmt. Found a violation notice when I left 3 hours later. Tried to contact customer service ... just got "frequently Asked Questions" and no help. Could not confirm payment with my credit card co. Paid "50% Discounted" violation fee of $37 .50. Seems that I got scammed. I will never use these lots again.

Pure trash, scammy company designed to steal your money. Does not work half the time, and uses every method possible to charge you a full day. Avoid at all costs.

DO NOT PARK WITH AIR GARAGE. I parked in this lot and paid on the app before ever setting foot outside the lot. Then realized what I needed was a two-day reservation, so I applied that (within about 10 minutes, well before my app payment expired). Yes, I double paid. They still ticketed my car, claiming I owed a fine that was nearly six times the cost of a full-day reservation. I appealed on their site—which they do not make easy—and they claimed they waived the fine. But when I check the ticket, it still shows due. I suspect what they're doing is trying to get me to ignore it so they can apply late fees and report it on my credit. Terrible company. ETA: I've been contacted by "Gerald Villaruel" at AirGarage, and they even claim to have voided the tickets. But of course when I actually check their site, the tickets still show $78 due. They say "there might be a delay" on the website, but it's been 3 days, so more likely it seems that they are trying to wait out the 7 days so they can begin applying late fees & fines.

I received a parking violation even though I paid for the parking. Their website is either very poorly designed, or they intentionally make it very difficult to figure out how to dispute the ticket, and of course there is no one to talk to, it is all through digital communication. The website tells you to go to screens that don’t exist, and when you do try to go to the bottom of the page where the contact info usually is, the website hesitates for a while before showing you the links. I feel badly for older folks who do not know to even look for this, and try to follow the directions they give you in the FAQs because what they tell you to do literally does not exist or work. Once you do submit the problem ticket they send an email to ask for all of the same information that you already submitted and is clearly in their system already before they could issue you a violation. My issue is not resolved yet. It really feels like this company is very sketchy and doing everything it can to get your money and make it very difficult for you to resolve an issue while trying to appear legitimate. If that is not the case the only other option is that they are incredibly bad at website design and customer service.

Airgarage at the Delta by Marriot in Philly was a total mess-up. Took me 20 Minutes to setup the "rental". What a waste! First question: why do I need to provide my phone number (local US-VoIP number not working!!)? No need in any way. Second question: why do I need to provide an email address at all?? This is just a ridicioulus scam to charge people and collect data to collect further. My actual rate for an overnight stay at the hotel was not charged at the posted 25 USD/day, but added an additional charge of 0.49 USD as a "service fee". Marriot, you should just get rid of this f***-up. Talked to some fellow hotel customers -> same response from everyone. What a scam!

Exceedingly deceptive trade practices in place with this organization. Their posted overnight rate was $30. My car entered the lot at 4:45pm and exited at 9:30am the next day (16hrs. total). I was charged for 2 days at $30.39 plus a 'convenience charge' of $15.00. Upon bringing this to their attention, I was informed that the night ends at midnight and a new day begins at 12:01 the next day. In no way does this make sense when you advertise overnight parking for $30.