AirfranceReviews of airfrance.us

The website was well laid out, showing price options for different days. It also lays out flight details in a very easy to read format.

Easy to navigate site and book travel

My luggage was damaged on a flight. My issue is with the customer service experience. They will repeatedly transfer you between departments until you simply give up.

Easy to navigate the app but the app isn’t communicating with the full site in terms of data for example I successfully uploaded all the pertaining travel documents within the app but when I opened my AF account in my laptop, I had to re enter the data which was a time wasting

Easy way to handle matters on the web page..love it

Easy booking. Clear presentation. Buying carbon credits with several choices out of several options to compensate my CO2 emissions was a real plus.

I visited the AF website several times before booking my flight. The information presented was not consistent - the listing of dates adjacent to one chosen did not always show the lowest fares available for those days. This lack of consistency in getting pertinent data is very disconcerting and I made the reservation still not convinced that I had full information. Also, the cut off dates for the "special fares" is not found in an obvious place when choosing the fares. One does not know where the fare increases for the summer begin. I have been booking flights on AF for at least 10 years and the presentation format is different every time. AF might be trying to constantly improve its delivery of information but surely this should be settled and require just minor tweeks after so many years.

Easy to find the ticket. I don’t know why my Apple can’t remember the password of this app Sometimes the app/website fall asleep…..