AirfranceReviews of airfrance.us

Our experience with Air France has been absolutely unacceptable. On October 1, 2026, we were forced by airline staff to gate-check our carry-on bag at Portland International Airport because we were told there was insufficient overhead storage. We did not want to check this bag because it contained our camera equipment, but we had no choice. We arrived in Rome on October 2, and our bag never arrived. We were subsequently informed that it was still in Paris at Charles de Gaulle Airport. The bag contains over $1,100 worth of camera equipment and accessories, including a Sony camera and an additional lens that we had purchased specifically for our trip to Italy. We intentionally packed these items in this bag so we could use it for additional purchases during our travels. Instead, we spent our trip without our camera equipment and had to purchase an additional suitcase for €25 because our original bag was missing. What has made this experience even worse is Air France’s handling of the situation since then. We have repeatedly contacted customer service through email, telephone, and Facebook Messenger. Phone calls have not gone through, email responses have been minimal, and Facebook Messenger has been the only somewhat reliable way to get a response. Even then, we have received no confirmed location for our bag and no delivery date. On October 7, we received written confirmation from the Rome baggage-handling team that our request to reroute the bag to our home address in the United States had been processed. On October 12, Air France told us that the latest recorded update was from October 3 and that the bag was only expected to arrive in Rome. They could not confirm that it had actually arrived. We subsequently reconfirmed our home delivery address, yet we still have no bag and no meaningful resolution. We have provided an itemized inventory, purchase-price screenshots, our travel itinerary, and delivery instructions. We have done everything requested of us, yet we are still the ones chasing the airline for basic information about our own belongings. The bag was taken from us because airline staff required us to check it. We trusted that it would be transported with our journey, and now we have spent weeks trying to get it back. Luggage delays can happen. What is unacceptable is leaving customers without their belongings for weeks, failing to provide reliable updates, and making them repeatedly chase multiple channels of customer service just to get answers. We are now pursuing formal compensation for the missing contents and the additional expense this situation caused. We should never have had to spend our vacation without our camera equipment or return home without knowing where our belongings were. Based on this experience, I cannot recommend Air France. The lack of communication, accountability, and resolution has been incredibly frustrating, and I sincerely hope the airline takes this complaint seriously and improves how it handles delayed and potentially lost baggage.

Terrible customer service. Booked and paid for a better seat. Informed 2+ weeks before seat no longer available. No refund for additional cost. Attendant took our bags and several others in group 4 before addressing the entire group 5. Delayed takeoff. Could honestly care less about customer service.

Your services are appallingly inadequate. For an international airline, the level of disregard you show toward your passengers is staggering. While I recognize that a single customer’s opinion may not impact your overall operations, I will make it a point to strongly discourage anyone I know from ever choosing your airline for international travel. Your company demonstrates a complete lack of concern for customer experience, and it is abundantly clear that profit takes precedence over even the most basic standards of care and accountability. This is not just disappointing—it is unacceptable. Frankly, your operation is a disgrace, and a glaring example of how far an airline can fall short of its responsibilities to its passengers.

Delta - AF connection missed and was rebooked onto an unworkable day/time and without the upgraded seat I had paid for. US customer service is almost impossible to reach. A two hour wait yesterday before finally speaking with an agent, then in the midst of discussing they hung up and did not call back. I tried to call back but ended up in another 2 hour queue and gave up. Trying again today and another endless phone queue. Customer service directs you to the US website, which is an endless circle of frustration, and often simply does not work. It automatically defaults to "sorry, this is taking longer than usual - which is in fact their "usual." The airline itself when flying is good, but the customer service is atrocious. I've flown AF several times a year for many years, but will now switch and make them my last option.

Aus der Reise nach Mexico City sind Meine Koffer zum wiederholten Male in Paris hängen geblieben - Zu den Ärger den das nach sich zieht möchte ich mich garnicht äußern aber das dann auch noch Dinge aus den Koffern entwendet werden und dann auch noch die Ersetzung verweigert wird hat eine Qualität erreicht welche ganz klar eine neue Ära Einleutet - Wenn ich als Fluggeselschaft meinen Beförderungsauftrag erst nehme darf so etwas nicht passieren und wenn es passiert alles daran zu setzen eine einvernehmliche Lösung zu erzielen . Schämt euch : Und damit ist der Kundenservice gemeint - Andere Airlines haben da ganz klar ein sensibler ausgerichtete Kundenorientierung . Die unprofessionelle Abwicklung wird der Airline ganz klar noch zum Verhängnisse. A.Soria

AIR FRANCE HALLIDAY persiste à multiplier des demandes de justificatifs pour rembourser un voyage, malgré la souscription d'une assurance annulation. Alors que j'ai annulé un voyage en Grèce en raison de l'aggravation de la maladie, puis du décès, d'un membre de ma famille voici ce que demande Air France Halliday, en plus du certificat de décès: 1- une attestation médicale indiquant la nécessité de ma présence au côté du malade. 2- le relevé de la CPAM 3- Le bulletin d'hospitalisation 4- les ordonnances 5- Le compte rendu des examens prescrits A l'évidence, le refus de considérer que le décès rend les autres document superflus, montre qu'Air France tente de décourager les clients de se faire rembourser en multipliant les obstacles. PAYER UNE ASSURANCE ANNULATION NE GARANTI PAS UN REMBOURSEMENT SANS DELAIS COMME VOUS POUVEZ EN JUGER .

Worst airline I’ve ever experienced. They split up my family’s seats without notifying us or giving us a reason and then lost our bag. We can see its location with AirTag but no one will help or even seems to care. They continue to give us phone numbers to “local” Air France help lines that cycle back to the main line. We have prescription medicine in the bag but Air France does not care. It’s a terrible company.

I bought a flight from Spain to Brazil in April, with departure in December 2025. A few weeks after the purchase, I received a notification that my flight had “changed“: these MFs moved it to the next day, making me lose one day of my hard-earned vacations. The cherry on top? They kept selling that same flight at a higher price!!! That’s overbooking and it’s ilegal!!! I’ve sent several claims, that they closed without answering and contacted the customer care via whatsapp – the service is outrageously bad!! I’ve requested a full refund and compensation. Found countless of similar cases online. I’m never flying AF again.