American Integrity Insurance GroupReviews of aii.com

I recently faced a difficult situation at our rental home due to several serious mistakes made by our property manager. Thankfully, we have American Integrity Insurance, and I cannot express enough how impressed I was with their service. I called their customer service line and was immediately connected with someone based in the United States. The process was straightforward and efficient. Within just an hour or two, my adjuster, Rubin, reached out to me. We met in person, and he thoroughly analyzed the situation. Rubin went above and beyond, not only addressing our insurance needs but also helping to remedy the situation with the property manager. His professionalism and dedication were truly remarkable. American Integrity really lives up to their name—they put the "integrity" in American Integrity! We are now loyal customers!

We’ve had AII since our home was built in 2017. Right after home we moved in we were hit with hurricane Irma. We are very impressed with our builder. We didn’t have any damage to our home. Then, we went through hurricane Ian without any damage to our home again. Even our pool cage was left in perfect condition. We never filed a claim yet our insurance went up last year over $1000 and again this year over $1000. they were extremely rude when I tried to contact the office earlier this year trying to get a quote of what my insurance would be this upcoming year and they told me that they are only allowed to give me that information when renewal is near. Anytime I’ve had to call the office to ask questions about my policy, they were rude. Their prices are absolutely ridiculous. I should not have to pay because they had to dish out money to fix other peoples homes. We have never filed a claim, and we are not in a flood zone nor have we had damage to our home or the homes around us. We are done with this company.

My premium went from $1,800.00 annually to $3,200.00! They had my house covered (On their own) at $425,000.00. It's barely worth $300,000.00. I got them to lower the coverage. Spoke to my finance company and they said that I would be getting a refund of the difference. I called and asked AI.... the agent said oh yeah, let me check. She told me that I needed to sign the cancellation for the 1st company. It was cancelled on 29 April. It's now May 16! So if I hadn't called, nothing would have gotten done!!!!!!!

Had a claim after Ian. Damages before deductible were approximately 25,000. Adjuster came out and wrote estimate below the 7k deductible. Called back and another adjuster came out. This time most of the items (5) were recognized as hurricane damage. Then the claim rep was changed. Almost two years later, I have had at least 3 writers and 4 agents. Still waiting for the payment of two remaining items. I was told the check was in the mail a month ago. Called to speak to a supervisor and was told a return call to me would be made within 24-48 hours. Still waiting?????? Terrible customer service. They renegotiate coverage after contract and payment is made. Whats up with that???

been with them since 2016. Premium went from $2,400 in 2022, $4,200 in 2023 and now they are asking $8,300 for premium. Never filed a claim, new roof, hurricane shutters, etc. Maybe they are trying to get rid of customers.

This insurance company is the worst service. I contacted them to get an auto insurance quote and was told to complete online, after I did that, I have never gotten a call back and heard back just to get a quote, and that was 4 or 5 months ago. Recently, I got an email to schedule an appointment to review my home insurance policy, which was scheduled today with an agent and NEVER got a call. These are just the simple things and they cannot follow through. I can only imagine if you have to file claim for something and there is no communication. This company should be a shame. It makes sense after reading all the reviews.

Not sure how they remain a licensed insurance company .

Had Ian damage. 3rd party adjuster came out went over all the damage with him Received an estimate initial check for down payment for roof. Went over the pool cage endorsement coverage, other structure coverage B, damage to boat lift and canopy, when soffits were blown off, water and wind penetrated the attic and blew the insulation into a snow drift like pile. New insulation covered. We worked through it, and just renewed. The price went up because increasing building costs values because we have replacement costs coverage. The rate only went up from .92 to .94, still a big number, but they did their job and paid a big number also