American Integrity Insurance GroupReviews of aii.com

Update....I was contacted and received a settlement payment. My only complaint is the depreciation amount deducted from the payment to repair my home. Very disappointed with American Integrity Insurance Group. Hurricane Irma damaged my roof and my home over one month ago. The day after Irma hit I filed a claim. Over one month later, I am still waiting to get help for coverage that I paid for. Numerous calls and emails go without response. Neighbors with other homeowners insurance already having their claims settled and roofs repaired. Totally unacceptable!

If all of American Integrity's Customer Service reps were as conscientious and competent as Whitney C, I would rate the company all five stars. The three other reps my broker and I spoke to failed to correct more than a double overcharge of $2,638.70 for a $1,293 premium, even though they all reassured us the problem was resolved 3 1/2 weeks before the premium was due! They depleted my escrow by several hundred dollars after sending me 10 different bills, 7 with bogus amounts. As it stands now, I can recommend American as an insurer with a decent reputation, decent premiums, and only one of four customer reps, Whitney, who cut her lunch short to resolve the problem immediately, after already running around to both Accounting and Billing Departments while I was on the phone! I gave her a kiss on the phone, and should you have a problem, she is the best to ask for. Whatever they pay her, she is worth more.

My experience this morning with customer service was good and my issue was addressed and should be taken care of today

The contact with the representatives of the company, especially on the local area, has been great. Additional time is needed to determine if the damage to my property will be properly reimbursed based upon the knowledge of the contractor and the damage incurred.