American Integrity Insurance GroupReviews of aii.com

I've been with American integrity for over 18 years and living in the town of green cove springs Florida 32043. and due to hurricane Irma. what we received in green cove was the back lash of the hurricane Irma meaning the windstorm it took down trees all that good stuff. this happened in 2017, I called American integrity claim service, LLC. I was told an adjuster was going to contact you and discuss your loss. I never ever was contacted by an adjuster. and I never received an in-person inspection that I was told. and my son tried to repair as much as he could do on his own. this was my only ever claim since I've been with American integrity then they told me get the estimates for all the repairs I did that and I submitted it.it has been 8 years of back and forth with phone calls and no one ever returned my phone call except recently. I did receive a phone call from Marlina, I do have a recording of her message to call her back, and I did. and I did today at 10/27/25 I spoke with rep.graham 10/27/25 he claimed that he did not know who she was. and then he connected me with a department that could help me at 11:59 today. and like always no one called back like they are supposed to and now its 4:48 right now. then I also tried to reach Mr. Ritchie the CEO. but I know he's busy and he has no idea what's going on with the company on how they are operating. its ashamed they take your money and cancel your policy when they decide not to help you anymore. pol.#AGH153573. due to the length of my claim not being resolved it caused more damage and my money. Signed Christina Bonner 10/27/2025 maybe the CEO can show them with ethical and professionalism and honesty.

The worst insurance company I’ve had in 30+ years. I sustained a direct hit from a hurricane, damages validated by multiple contractors and they denied the claim after years of inflated insurance premiums.

Ive been with American Integrity for 2 years now and have never had a problem we were quoted by them diretly no 3rd party and all communication was clear. They reach out when renewal is due to both us and our mortgage compnay since its tacked on and have no complaints.

Absolutely Terrible Experience I would give zero stars if I could. American Integrity Insurance is hands-down one of the worst insurance companies I’ve ever dealt with. They are quick to collect premiums but painfully slow and evasive when it comes to honoring claims. My property was damaged, and despite providing every document they asked for (multiple times), they dragged their feet for weeks, then denied the claim with a vague and unfair explanation. Customer service was dismissive, unhelpful, and often impossible to reach. Every call feels like you're being passed around from person to person, none of whom seem to know what’s going on. It feels like they’re trained to frustrate customers into giving up. I’ve had insurance for years and never experienced anything this shady. If you value your time, money, and peace of mind — stay far away from American Integrity Insurance. Total disappointment.

I left Liberty Mutual after 20 years and found American integrity through a company called We Insure. On March 20, 2025 I was quoted a price and told my deposit was $342.19. I gave authorization for an automatic withdrawal and the agent told me it would happen on April 16, 2025. On Saturday, April 5, 2025 I received notification that my policy was canceled due to nonpayment. When I called the company on April 7, I was told they would have to see what they could do and I would have to reapply. I finally got someone who told me they would call my agent to see what happened. After an hour or so I learned that the payment I made for April 16 was withdrawn on March 20 and was taken back by the company on March 26. Additionally, I was given notice that I now owed $710.45 by April 19 or the policy would be canceled. No one from American integrity or from We Insure notified me that I was being canceled for nonpayment although the payment date quoted to me was for April 16. No phone call or email sent. How would I know my payment was rejected if my bank was never notified and my understanding was the payment would come out on April 16? My bank confirmed that they never received a request from the company to withdraw the $342.19 from my account. Obviously someone at their company screwed up on the account numbers. So I was canceled for nonpayment before the actual due date! Do not recommend either company to any of your friends because if somebody puts your account number in incorrectly, you will be canceled with no notification other than the standard cancellation letter sent to everyone.

I had a (simple) question about my new home owners insurance policy I signed with American Integrity through an insurance agency. The insurance agent (Insurance Express) of the carrier (American Integrity) was unable/unwilling to respond with a simple YES or NO to the query. So, I had to contact the carrier directly where I immediately received a clear answer to my question. Simple, right? So far so good with my policy...I hope it stays that way.

Very bad company, I found a statement from my mortgage company stating that American Integrity increased my payment from $1,699. to $4,441. without noticed however offered to spread my payments out. Nope, not going to happen, I'm also filing a complaint and ensuring that all my social media family know about this company. So, they can consider having stuff change here shortly, I have over 3Mil followers. Very bad mistake on their part. I thought maybe it was because I'm black, but time will tell.

doubled HO insurance without any notice to the property owner - found out when the mortgage company wanted $4K in a mortgage payment on top of the routine $1600 payment. Will be dropping them to go to Progressive & file a complaint with the insurance commissioner's office. somebody's getting a hefty kick back on this game plan !! - I'm not paying for it BTW.