American Integrity Insurance GroupReviews of aii.com

American Integrity has failed me and my family as an insurance company. My house was struck by lightning 4 and 1/2 months ago. I have yet to receive $1 for repairs and they are trying to deny my personal property and loss of use coverage in this claim. No one at American Integrity contacted me or my family to see if we were okay. Instead they will go weeks without communication. Be aware of the claws that says up out of a public adjuster. They do this the first time home buyers without fully explaining what it means. It means you cannot hire a public adjuster to represent you during an insurance claim with this company. Their lack of professionalism and integrity has negatively affected my family in the worst way. They are trying to delay and deny my claim. Do yourself a favor and choose another Insurance Company.

If I could give American Integrity zero stars, I would. After the May 12, 2026 hailstorm, my home developed active leaks and water intrusion. Despite visible damage to multiple sections of the roof, gutters, downspouts, screen enclosure, and interior ceilings, American Integrity denied the claim—blaming wear, maintenance issues, and unrelated leaks instead of the storm. We then submitted more than 100 photographs, professional findings, weather documentation, and a detailed $58,732.71 repair estimate. American Integrity responded in less than one hour that its decision “remains unchanged,” without addressing any of the evidence individually. Meanwhile, my family continues dealing with active leaks inside our home. After faithfully paying premiums, being treated this dismissively when we actually need coverage is absolutely unacceptable. Based on my experience, American Integrity appears far more interested in protecting its denial than protecting its policyholder. I am now forced to escalate the claim formally and file a complaint with the State of Florida. I strongly recommend that homeowners think twice before trusting American Integrity to be there when disaster strikes.

We had a fire caused by lithium Ion Battery explosion! We have coverage A, B, C. SO far the claims process has been a nightmare of deceitful unethical practices, lack of communication, underestimates, leaving out estimates completely and unauthorized settlement checks to be disbursed! I am furious is an understatement as to how American Integrity Insurance Company has any good reviews at all! I have written a detailed counter offer and refusal of their first settlement. I have cc my Attorney. I will file formal complaints with The Florida office of Financial services and go back on the news with WPTV if this is not resolved. I hope I can change my review and this insurance company will do the right thing! We are completely devastated and traumatized by this fire that horrifically killed some of our special needs cats and their home, destroyed one entire building to ashes and damages to other buildings and the main house!

I am on call for customer care for over 70 minutes. it is on waiting saying "all representatives are busy and will call back shortly" message for over 70 minutes. finally had to disconnect the call.

Hi this is Jason. I want to talk about American integrity Insurance. First of all I was with one year and then after that want to switch over to another insurance company State farm which is a way better carrier with my car insurance. What happened was my house homeowners insurance which is my house paid for the wrong place so I end up calling them up and left a message on the phone. Never got back to me so I called again there. Extremely hard to get a hold of you on the phone for about 45 minutes to an hour. Once I got on the phone I told him I want to cancel it. They told me. Oh no we can't do that. You have to do a email to cancel and they gave me the email address so it's been about half a year I did that never got back to me. No ladders or anything like that. 2026 was 2025 so about almost a year or so it took him to get back to me after I called them and they said they can't do anything until get the letter and cancel it and everything as I was waiting for the whole time never see no phone calls. Never got back to me once and then I finally called him today which is about 6 months from now. Paid him $701 my company did my insurance did and they only want to give me back $400. What a scam place. Do not do business whatsoever. They will scam you out of your money after you waited this long. Never return my phone calls and if you call them they said they still waiting. What a piss poor company and they probably write fake reviews. There's no way they have these gun reviews because nobody has done anything for it. And if you wanted to go to different provider which is a better one where you want to bundle your car insurance and and your homeowners insurance. It takes them this long to do something about it. So they still $300 of your money. Do not do business. It's a big scam so they don't have to pay you the full amount of money back. I'm Jason. I live over here South Carolina and this is the kind of company you don't want to deal with so they steal the money and how they want other documents to prove everything which I put their email and they don't want to give back your money. What a piss poor company this is. Don't do business with this as they will never get back to you whatsoever. It took this long so they can take $300 from you

I've been with American integrity for over 18 years and living in the town of green cove springs Florida 32043. and due to hurricane Irma. what we received in green cove was the back lash of the hurricane Irma meaning the windstorm it took down trees all that good stuff. this happened in 2017, I called American integrity claim service, LLC. I was told an adjuster was going to contact you and discuss your loss. I never ever was contacted by an adjuster. and I never received an in-person inspection that I was told. and my son tried to repair as much as he could do on his own. this was my only ever claim since I've been with American integrity then they told me get the estimates for all the repairs I did that and I submitted it.it has been 8 years of back and forth with phone calls and no one ever returned my phone call except recently. I did receive a phone call from Marlina, I do have a recording of her message to call her back, and I did. and I did today at 10/27/25 I spoke with rep.graham 10/27/25 he claimed that he did not know who she was. and then he connected me with a department that could help me at 11:59 today. and like always no one called back like they are supposed to and now its 4:48 right now. then I also tried to reach Mr. Ritchie the CEO. but I know he's busy and he has no idea what's going on with the company on how they are operating. its ashamed they take your money and cancel your policy when they decide not to help you anymore. pol.#AGH153573. due to the length of my claim not being resolved it caused more damage and my money. Signed Christina Bonner 10/27/2025 maybe the CEO can show them with ethical and professionalism and honesty.

The worst insurance company I’ve had in 30+ years. I sustained a direct hit from a hurricane, damages validated by multiple contractors and they denied the claim after years of inflated insurance premiums.

Absolutely Terrible Experience I would give zero stars if I could. American Integrity Insurance is hands-down one of the worst insurance companies I’ve ever dealt with. They are quick to collect premiums but painfully slow and evasive when it comes to honoring claims. My property was damaged, and despite providing every document they asked for (multiple times), they dragged their feet for weeks, then denied the claim with a vague and unfair explanation. Customer service was dismissive, unhelpful, and often impossible to reach. Every call feels like you're being passed around from person to person, none of whom seem to know what’s going on. It feels like they’re trained to frustrate customers into giving up. I’ve had insurance for years and never experienced anything this shady. If you value your time, money, and peace of mind — stay far away from American Integrity Insurance. Total disappointment.