American Integrity Insurance GroupReviews of aii.com

I had significant damage with Hurricane Irma last year in one of the hardest hit counties in Florida. I was expecting to have a nightmare dealing with insurance over this. By the time I had service back to call and make a claim on September 19th, 2017, they had an adjuster out to my house within a week, I think about 4-5 days actually. In the three weeks after that I received a check in the mail for more than I expected to receive. They were truly a pleasure to deal with, and I honestly cannot believe I'm saying that myself. I also fully expected my rates to go up this year at renewal time because my claim was so large last year. Nope, it actually went down by a few hundred dollars. I probably just really lucked out on this one, and my time will come like the rest of the folks on here. But for now I can only give them gleaming reviews. And no, I can assure you 100% I don't work for this company. Fully honest review!

OMG......THIS IS THE WORST HOME INSURANCE COMPANY I HAVE EVER, EVER, EVER HAD TO WORK WITH. PUT IN A CLAIM AFTER HURRICANE IRMA/IRMA....ITEMS WERE THAT WERE DAMAGED WERE NOT EVEN MENTIONED IN THE CLAIM.....WAITING FOR AN ENTIRE YEAR T OK GET A RESPONSE THAT WE WERE NOT GETTING ANY MONEY.... RECENTLY ONE A/C UNIT WENT AGAIN PUT IN A CLAIM. AND YOU GUESSED IT NOTHING....AVOID THIS COMPANY AT ALL COSTS......WE ARE NOT RENEWING AND ALREADY FOUND ANOTHER INSURANCE COMPANY

Exactly 30 days ago we initiated a claim. Three weeks ago we requested the fans be picked up. They needed to run for 72 hours. We have had them moved to the garage so my 83 year old mother won’t trip over them. Can’t get the adjuster to return our calls. But the claim says resolved and Nexxus got their check for nearly a thousand bucks. Where’s our check so we can get our damages repaired?

I dealt with Amy for my roof being torn up by wind. She was nice and everything but that's about the only positive thing I can say about them. Other than that she usually did not answer calls. And the company went put of there way to throw hurdles in front of the process to get the roof repaired even though it was more than qualified for a repair. When payment finally was approved they attempted to say they can only help pay a few hundred towards a 7000 dollar roof. Just frustrating when you pay thousands of dollars over yrs for insurance and when you finally need them they do everything they can to find a way out of keeping up their end.

My honest xperience is this company is the worst. I read the reviews but didnt want to believe until i had it proven with my own eyes. company and claim adjuster Justin are the worst. I have no words to describe their lack of professionalism, i feel agravated but i wont stop, i will make sure every online portal hears about me and of course I am not going to renew my policy with this rippers.

Terrible customer service, Terrible claim adjusters they send out after two hurricanes (Matthew & Irma) IT Took forever to get compensation from Matthew after going through 6-7 adjusters, a wind engineer and their contractor who came to meet our contractor! Ridiculous!! STILL waiting on answers and compensation for Hurricane IRMA. Adjuster never returns phone calls, makes excuses over and over and offers a little more every few weeks. Why can't they PAY for the coverage you purchased instead of looking for loopholes to get out of paying for your damages. Our roof still leaks from hurricane but refuses to pay only around $500.00 to fix it???? We have patched, replaced shingles, etc. They said it was wind driven rain, Well DUH, that is what a hurricane IS!!!! Windows and doors have water inside but they say that's not covered? I bought the top of the line policy coverage from what I thought? I would never recommend this company to anyone!! NO ONE should have to fight and wait so long to get compensation!!

I had American Integrity for so many years, never had a claim before in June of 2017 I have dishwasher and under the sink likings big time the cabinets were the dishwasher machine and the sink get damaged all wood is mushy,rotten, have mold and the insurance think with $ 3.000 everything is gonna be fix. I m handicap person , I been call the insurance and nobody call me back. This company is a joke the Insurance Commissioner need pay attention to this can of company. My name C C Wood

I have had American Integrity for many years, never wrote a claim. During Hurricane Irma, my home suffered many damages. Water went through my roof when some shingles were blown off and now I have water leaks in my ceiling. Also my roof is sunken, windows and fence broken. The guy that the insurance sent was so unprofessional and told me "oh that's nothing, your brother in law can fix that" obviously taking advantage of a single mom. He thought I will not do anything after the company only approved 370 dollars to fix one of my windows. American Integrity you don't build reputation by words but by actions. It is sad that customers have to hire a lawyer to make you do what you are supposed to do and that is support your loyal clients. This is the time to show your quality as a company. You will lose many clients if you do not redirect your priorities and that should be to be the best insurance company in Florida. The hurricane season is about to start again and I still have my home mess up.