American Integrity Insurance GroupReviews of aii.com

I am currently in process of a claim. I opened up the claim 5/4/2017. It took almost 2 months just to get an adjustor out. I also got a call saying that all is approved and we should be getting our first draw on the claim. I've called many times since. My claim is currently still open with no check received. We are now approaching Sept 2017. Consumers look for another homeowner's insurance company. We definitely will when it comes to our renewal.

Before I bought this home I had never heard of American Integrity. I had experience with State Farm and Liberty Mutual and Met Life. I was disappointed that previous insurer would not write a new policy in my state. My Insurance Agent suggested American integrity and I figured I would take anything for the closing and then shop around again. I'm glad I didn't change! When two tress fell on my house they did a lot of damage. Tamra, my adjuster for American Integrity had the trees removed later the same day, the roof covered with a tarp and contractor Howard Construction sitting down with me drawing up plans and setting dates. The service I received was so quick, so easy, and so through I was pleasantly surprised. The other insurers could and would not do what American Integrity did and American Integrity did so with no problems or aggravation. I would say with confidence, it's like it never happened. Thank-you Tamra , thank-you Howard Construction and a big THANK-YOU to American Integrity.

No explanation for rate hike at time of renewal. I call this an unacceptable experience hence the 1-star rating. I called them to see if they could offer any explanation as to why the change in the rate and the only comment was "there was no change in your policy, it was due to a rate increase". Okay, I can accept that ... usually. What was the rate hike? 5%? 10%? Try 30%!!! This is my first renewal experience with this company, and it certainly wasn't a good one. If you're going to raise the rates, at least give your operators some talking points to explain a THIRTY PERCENT INCREASE! Completely unacceptable.

If all of American Integrity's Customer Service reps were as conscientious and competent as Whitney C, I would rate the company all five stars. The three other reps my broker and I spoke to failed to correct more than a double overcharge of $2,638.70 for a $1,293 premium, even though they all reassured us the problem was resolved 3 1/2 weeks before the premium was due! They depleted my escrow by several hundred dollars after sending me 10 different bills, 7 with bogus amounts. As it stands now, I can recommend American as an insurer with a decent reputation, decent premiums, and only one of four customer reps, Whitney, who cut her lunch short to resolve the problem immediately, after already running around to both Accounting and Billing Departments while I was on the phone! I gave her a kiss on the phone, and should you have a problem, she is the best to ask for. Whatever they pay her, she is worth more.

I had a water damage claim it occurred on Feb 25th late at night was reported immediately. Had 3 people come in, the plumber, the guys who dry everything up and my adjuster all said it was a shower pan failure. I just received a letter claiming that it was a grout problem by the insurance adjuster which is total BS, there were no loose tiles until after it leaked I pushed my foot against the wall to see if it was soft and I pushed a tile in, this was after it had leaked between the bathroom and living room and destroyed my 3 yr old wood floors, my walls baseboard my shower my bathroom vanity. I have 3 water bills since January the bill that covered Feb 22-March 22 increased by almost 12.00, They are claiming it is our fault some crap about maintenance, how can you maintain inside your walls behind your tiles if you have no idea there is a leak until it destroys your home. This is total BS, I am filing an appeal, switching insurance companies as this policy is supposed to renew on 5/16 and I am hiring attorney and going to court, my home is very well maintained. Unfortunately, one cannot see inside the walls and if I use their explanation why was there no water until the night it flooded everything and why did the bill increase substantially during the month that it happened. Even their engineer said to me when he was here he has no idea what they are looking at, just looking for an excuse to deny my claim. It is just under 2 months, cannot use my shower, half of my LR floor is pulled up there is a huge hole in my wall that was cut out to see what was going on. I am absolutely furious and I will tell every person I know not to use American Integrity Insurance and I will see them in Court. They treat you like you are some sort of criminal (asking me for my phone bills) which totally pisses me off, I worked in the legal field for 36 yrs I am not stupid and, I will not be railroaded. I am absolutely furious right now. We are only asking for them to do what they are supposed to do when someone always pays the premiums on time and have for the 5 yrs they were our insurers.

My experience this morning with customer service was good and my issue was addressed and should be taken care of today

Claim was completed timely, finalized and check sent before I could rebut their decision. I am fighting this decision and now I will not cash check as this would mean acceptance. AI is very hard to deal with and I know this is how some insurance companies operate. Wish it wasn't AI. After my second attempt to settle claim satisfactorily I will try another review.

American Integrity values its customers and honors the policy that is underwritten.