American Integrity Insurance GroupReviews of aii.com

Had this company for homeowner insurance. I paid my premiums on time you would think life would be good. We had hurricane Irma hit us and caused damage. We had water in one room because of damage from the roof. They paid for all the repairs except for the roof. After many months dealing with attorneys and contractors you would think we could get this repaired, it didn’t happy. Even though we had photos to show the roof 1 year prior to the storm was in great condition- but they still wouldn’t pay. I paid $25000 for the new roof out of my pocket. I wish I would have checked out reviews prior. I learned my lesson, won’t do that again. Caution with this company, they don’t support the customers they have

This company has been by far the worst I’ve dealt with. I had water damage back in early August which destroyed my master bedroom, bathroom and partially my living room. We called to have a claim opened, spoke with a man name Bill H. once or twice and have not heard back since. I have left multiple emails, voicemails, spoke with the claims department who say they have wrote emails to their supervisors to call me back and STILL nothing! It has been 3 months of a concrete floor, nails sticking out of the floor and wall, unable to use my master bath which is now harvesting mold. I’ve explained this time and time again and it’s as though this company does blink an eye or care about their customers. Countless promises and no results. Needless to say we will be canceling with American Integrity and contacting an attorney, maybe I’ll have better luck getting my life back in order. I wouldn’t even give it 1 star.

If I could give it zero stars I would. I just got the policy on September 30, 2019. Today (October 23, 2019), I go to make a premium payment and notice a new document posted October 17, 2019. It is a notice of cancellation!. Unless I provide a final roof inspection before November 11, 2019 proving my roof was replaced within the last 15 years they are cancelling my policy. Three things wrong here: 1) my house is only 13 years old; 2) No warning whatsoever from the company or my agent that this would be a pre-requisite for insurance; and 3) if I had not opened this document on-line, I would not even know about this. This company is just trying to rake in the money without actually insuring anything! Stay clear!

This company is the worst. They do anything unethical/illegal to deny your claim. They violate privacy laws and put me in immediate danger by telling me to go request my stolen goods from the thief on the police report. It has been almost a year and they still will not pay for my claim.

My experience with American Integrity could not have been better. After Hurricane Irma came through SW Florida, I needed a new roof. Before I could even get roofers out here to bid on it, American Integrity had an adjuster here and a few weeks later I received a check in the mail for a new roof. Most people were using roofing companies to deal with their insurance companies but I had no need to do that as I already had a check in hand when the roofers bid. That also gave me an advantage because I knew what the real cost should be rather than an inflated one that many roofers use after Hurricane's (saying they will work with your insurance company to get the money.) Gratitude for this amazing company that has found a lifelong customer.

One star is too much. Beware, you pay for nothing.

Whatever you do, DO NOT use this company. They are the worst company ever in existence. They know nothing about American integrity because they lack integrity. I waited two months of constant calling, no responses, to find out my claim was denied. I will be getting an attorney.

A hailstorm hit our neighborhood in Leesburg, FL on March 27, 2019. I filed a claim, and they sent out a person from an engineering firm. Subsequently, American Integrity denied our claim by phone call from a secretary of the adjuster, who exclaimed that we had a "really good 30 year roof!" She was evidently reading from a script, or so it sounded. In the meantime, almost every home around us, in the dozens, are getting new roofs, except those insured by AI, and possibly one other company. I have signed with a roofing company to fight the claim for us.