Aidan Gray HomeAidan Gray Home offers beautiful European inspired modern furniture, antique reproduction, lighting, garden decor, lamps, chandeliers and more. Shop Now!
Aidan Gray Home (aidangrayhome.com) has 101 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing101 approved reviews, newest moderated first
Courtney P.
I have called, and emailed several times for weeks and can't get anyone to return my calls or emails. I placed a rather large order and the fact that I can't reach anyone in this company is horrible. How do you not have customer service in this industry?
customer
These are stunning! They are made of heavy, quality material. Thank you!
customer
Everything was great … but a BO w no date seems to have directed my 3 stars since the information was never disclosed on order or statement
customer
My order number is #1000002111 I ordered it on May 26th. 2021 . I didn't get an e-mail. When will it be shipped and can I receive it? I inquired several times, but there was no answer. I haven't received the mail yet. Does the cs team not work? When can I get the product?
Response from Aidan Gray HomeJun 9, 2021
Sungmin, Thank you for your feedback. Unfortunately we do not have any voicemails from you. We did check for an email and found the one email that you sent on 6/2/21 at 11:43pm as it went to spam. We apologize for this, as our system sometimes filters a little too well. Our system sent an automatic order acknowledgement on Tue 5/25/2021 8:37 PM CST. We did send a notice that your order was canceled, as the item you ordered was retired and there were no units left. We had our warehouse team double check to ensure there were none left before sending your notification. We have just resent it, so please check your "primary", "social", "promotions" and "spam" folders as these all exist in Gmail. There was no charge on your card, as we do not process until items ship. Again we apologize for any inconvenience and hope to better serve you in the future. The Aidan Gray Team
Vicki
This is the first time I have ordered from Aidan Gray. I ordered lighting ($1895) through their website on April 27, 9 days ago. I received a confirmation, but tracking information has not been provided. I called and left a VM and sent an email earlier this week, Monday I believe, with no response. I called the next day and spoke with John, who was very kind and offered to get in touch with someone so that perhaps I could get shipping information soon. I am absolutely bewildered as I've never waited this long to get shipping information when something is in stock. The confirmation states that the order will be processed immediately. My husband has a small company and I can assure you that communication is never like this. I expect more from Aidan Gray.
Response from Aidan Gray HomeMay 6, 2021
Vicki, Thank you for reaching out. Orders are typically processed and shipped within 5-7 business days when in stock, as they have to be downloaded from our web system. Many times we are able to get the orders out sooner, but we are currently working with a smaller staff. We apologize for the delay, but you should find an email in your inbox with tracking. If you need anything else, just let us know. The Aidan Gray Team
Ms W.
Received no confirmation of purchase, nor info about shipping.
Response from Aidan Gray HomeApr 15, 2021
Ms. W, Thank you for your review. Unfortunately your order came through when we were moving our corporate office and warehouse, so we encountered a backlog. For this we apologize and have applied a discount to your order for the inconvenience. Please check your email, as the discount is reflected along with a request for information needed to finish processing your order. The Aidan Gray Team
customer
The service was excellent and though I have yet to receive the order I just want to put it out there that I’m happy with how it’s been handled so far. I’m excited and looking forward to seeing the item but with one question in mind.. since it is marked discontinued 2019 should there be a discount on the item?
Krist B.
Beautifully unique lighting!
