AHAVAReviews of ahava.com

Ahava claims to have a 30 day return policy. In order to return a product, you have to email them thru their website. I purchased a product on 12/7/22 and 12/17/22 and I don't like either of the products. I have sent them at least 10 emails but not one person from customer service has responded. They don't take phone calls and I can't even find their address. This company not only has bad customer service; apparently they have no customer service. They are not honoring their customer service policy. Don't trust them.

Do not order anything from this website!! The quality is terrible & I paid alot for a bday gift wich broke after she wore it a short time!!! So embarrassing & humiliating!!! I wasted 150. & had to buy her another gift!!!!!! NEVER AGAIN!!!!

Horrible customer service!! They basically called me a liar. I checked the boxes for three different free samples when I ordered my purchase online. I never received them. The only thing in the box was my purchase. I emailed about the samples and instead of just sending them out they instead said “We don’t let our customers choose samples they are just automatically put in with their purchase”. I guess my wording was wrong when I said I chose my samples I meant to say I chose to get three free samples but got nothing. I hate when companies do this Sephora also doesn’t send the samples that you take your time choosing. Yes they are free samples but I still want them I spend a lot of money on skin care products and I’d like free samples!!! I will never ever again buy anything from this company with their rude customer service!!!!!!!!!

Absolutely horrific customer service. It takes days to hear back and they don’t answer their phone. I placed an order and their system did an auto-correct of my address. I emailed them and 4 days later was told order would have to be cancelled. After waiting another 3 days I followed up and was told “sorry, we can’t cancel it. It has already shipped.” This was fine by me and I called UPS to verify the address issue. The day my order was on the truck for delivery, Ahava requested it returned to sender. I emailed them but again, it took 3 days for a response. In this day and age when there are countless options for beauty products, it’s really astounding that a company shows this level of disregard for customers. I have been buying their products since 1995 when I discovered them in Israel. When Ulta recently stopped stocking them in store, I decided to start ordering directly. Big mistake. Wish I had known years ago how rude they are.

I love cosmetics and creams of this brand, at my age its very important to find a good quality products

Took over two weeks to receive half of my order. No tracking, no processing updates, it just showed up one day... Also, no explanation why only half was shipped, contacted them, took another week to get a response that the missing item is on backorder, and I will receive it the following week... Three more weeks went by, emailed them once every week, asking them to update me on the missing item, no response. Horrible customer service. Decent moisturizers, but I can't justify giving my business to a company that treats its customers this way... Many other better options are out there!

I bought around 160 euros products with a 40% discount. I didn't receive all the items, and their customer service simply disappeared after replying they would investigate. I doublechecked the discoubt applied and discovered that they didn't apply the claimed 40%, but only 38%!!! I trusted the site and didn't make exact calculations upon placing the order: my fault!! I will never never buy again from their website!

Placed an order for a substantial amount of products, waited the time they advise on their website and still no confirmation that it was sent, it kept saying “processing”. I emailed to ask where it was/approximate timeframe and they tell me it will be processed ASAP. I email again to ask for a timeframe and then I’m told they have CANCELLED my order and want me to repurchase! (Without any of the discounts I had which is why I purchased so much in the first place!). Unacceptable, no explanation, no compensation for their incompetence and they want me to purchase again? Extremely disappointing and a lack of customer service.