AHAVAReviews of ahava.com

Love the product, website is terrible. To many popups, complicated finding, carting and paying for items. I’ll continue to use the product but really with the shopping experience was easier.

After my recent experience with Ahava 's customer service, I'd give them 0 stars if I could. I had trouble placing an order and getting free shipping as advertised on their website. I ended up having to pay for additional items that I didn't want. When I reached out to Ahava for help, not only didn't they try to resolve the issue and be of service, but also they were rude and dismissive. To add insult to injury, I received an email from Ahava's CEO thanking me for my purchase. That e-mail stated that free shipping applied to purchases of $50 or more-- which is not consistent with what is stated on Ahava's website (that is, you need to spend $69 or more to get free shipping). When I pointed this out in my message to Ahava's "customer support", they wrote back, first stating that I was wrong about the $50 amd that it was $69. Later they wrote, telling me that the e-mail I received hadn't been updated. Ridiculous, unprofessional, and RUDE. Once I receive the items I ordered, I plan to return at one or more of them since customer service refused to help me. My order hadn't shipped, yet they said they couldn't make changes. I wouldn't have a problem with that, but they didn't offer a solution or try to help in any way. The rudeness is inexcusable as well. It's a shame because I love their products. They need to get their act together and provide better service. At the very least, they need to have a phone number for customer service and actually help customers. UPDATE (4/10/2023): I have exchanged half a dozen emails with Ahava customer support regarding he return of two items, but have gotten no real help. Despite their statement on their website and in messages concerning my order saying that they would be more than happy to help, it isn't true. They take your money and hassle you when you ask for help with returns. Nowhere on their website does it state that customers are responsible for paying return shipping costs, either. Because Ahava has stopped communicating with me and hasn't followed up on their last message sent over a week ago, I feel compelled to file a dispute with my bank and PayPal. It's a hassle, but Ahava's very poor way of doing business has left me with no other choice. 2nd UPDATE (April 20, 2023): I've upgraded my rating from one star to three stars. Ahava responded to the dispute initiated by PayPal. It agreed to credit my account, not only for the two items I wanted to receive,but also for the other items in my order. So I received a full refund plus a 30% discount code for a future order. While I am pleased with the resolution of my issue, I'm still not happy I had to deal with this problem in the first place.