Aflac Inc. /ˈæflæk/ is an American insurance company and is the largest provider of supplemental insurance in the United States.
Aflac (aflac.com) has 138 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Pamela W.
They waited 30 days to inform me that my hospital claim was denied. I received 5 letters stating the denial. I sent supporting documents also. It is a rip off. The claims and customer service departments. My rating is -a star. The company does not deserve 1 star. Do not pay premiums. It is a rip off. I wonder where the money is actually going. Quack Quack
Pauline
Aflac customer service is terrible. I have had Aflac for 17 years and not got payed for a single claim. Been 3 month trying to get age out for my 2 oldest children. They just informed me that the other 6 agents I spoke with are wrong there is no payout. I will be dropping Aflac after speaking with insurance commission.
Victoria F.
I have been a member since 2013. As of March 22 2022 I had a pacemaker change out and put in a claim for help to pay this bill and I did get $60 big bucks. I had gotten Aflac in case of an emergency and if I needed short term disability. After my pacemaker change out a week later on April 1st I had to go to the emergency room for lower abdominal pain, that resulted in emergency surgery for appendicitis. With that being said, I was out of work for 2 weeks and I filed a claim for short term disability. That's what I have been paying for right? Declined!! I will be canceling my account ASAP! Do NOT BOTHER WITH AFLAC BECAUSE THEY DON'T PAY!
JM
I do not recommend AFLAC. I filled out a claim, I fell , having a seizure, which led to hip replacement surgery sent in all supporting documents from doctors and invoices. They told me it was not deemed an accident and would not pay. Highly dissatisfied.
matthew L.
Aflac is horrible , filed a short term disability claim on Nov 15 2021 ,it took until Jan 20 2022 to be paid , and before I got paid I sent numerous emails ,contacted customer service multiple times ,spoke to local rep 5 times ,mailed letters 4 times . Finally got paid ..this company is a horrible mess. I paid 125.00 a month for years ,but when I needed them I had to jump through hoops to get paid what I was owed ..do not use aflac .waste of money
Don
Just horrible unpaid claims can never get threw to talk to someone. They wont even call you back now.
Herman
they have denied several recent legitimate hospital stays and accident claims. They are impossible to reach by phone. They are a complete rip off. We highly DO NOT recommend them! DO NOT WASTE YOUR MONEY!
Anita
If they have your $ they suck. If they’re trying to get it..They’re Jonny On The Freaking Spot! For Existing Customers: 1 minute after they open the wait is 10 min (which turns into 30) 2 minutes & it’s an hour(which turns into 3 hrs) then it can easily go to 2-3 days. Prospective Customers: Absolutely NO FREAKING WAIT! You can’t give me that Pandemic Crap when you’ve got my $ & How may I help you when you’re trying to get it!
