I ran into a problem, which was my fault with a lamp order. They worked with me with choices on how to keep the lamp with an incentive or how to return it. It was a great experience to have them work with me closely until it was resolved.
Response from Affordable LampsAug 8, 2025
Thank you so much for your review.
VI
Vit
I purchase on this site
I purchase on this site
Terracotta h23108-8 ter-h23108-8 1in December 13, 2024. The charge me & I didn't receive my orderer for 5 Month & after start calling them for my order they told me I need weight until June 15. Totaly scam!
Response from Affordable LampsMay 5, 2025
Hi Irma,
I'm very sorry for the inconvenience and frustration this has caused. I want to assure you that your full refund of $1,536.92 has been processed.
Regarding the chandelier (Terracotta H23108-8), there were unexpected quality issues with the crystals falling off, which led the manufacturer, Terracotta, to delay shipping until a new batch could be produced. I've included their response below so you can see the explanation directly from the factory. We understand how disappointing this experience must have been.
"Sorry for this. We found some issues of this item in our supplier. We indeed received some deliveries from the supplier, but because of some concerning quality issues - the crystals easily could fall off and branches to be broken during shipping . We believed it was better not to ship to the customer for now and wait for next batch, but we understand the customer can't wait any longer.
Once again, our apologies!
Sales Operations
Terracotta Designs, LLC
MI
MiKe
Easy to work and the lowest price that…
Easy to work and the lowest price that I could find. Eric and Michael helped me with an issue and it was sorted without a hassle or question.
Response from Affordable LampsAug 8, 2025
We apprecate your review.
BT
B T.
advertised a sale price online on product in stock and later cancelled
advertised a sale price online. I ordered the product shown as in stock (not back order status) as it was 20% cheaper than Lumens sale price on same product. Later at noon I received an email indicating that it is not in stock and order was cancelled. Product is available in other similar colors. besides the issue with indicating item not in stock when site said it was the other issue is asking me to call to place the order. Online I used paypal for my protection. by phone I would have to give acredit card numberaway? No way Jose, Lumen got more of may business with an easy and hassle free order for the same product just $20 higher without wasting my time and without risks of disclosure of credit card number by usinbg paypal with free shipping too.
Fortunately Lumens still had the color I wanted and in stock
Response from Affordable LampsApr 10, 2025
Hi Basilio,
I'm really sorry to hear that your experience didn’t go as expected, and that the item you were looking for wasn’t available. We did reach out via email to offer some alternative options and let you know that you could place an order over the phone. Many of our customers find it helpful to speak with customer service directly for support. That said, I completely understand your hesitation about providing credit card information over the phone.
AL
Alan L.
By phone I ordered a Van Erp Mica table…
By phone I ordered a Van Erp Mica table lamp and was assisted by Michael. He provided over-the-top outstanding customer service (a rarity these days). He made the whole process smooth, easy and even gave me the lowest price I could find on the internet. I wish I could received this level of customer service all the time. So, on a scale of 1-10, I would give Michael a 10,000. Thank you Michael!!!
Response from Affordable LampsMar 9, 2025
We appreciate your review. Thank you for your feedback.
ED
Edward
Timely with figuring out our options.
Timely with figuring out our options.
Very knowledgeable.
Average lead times.