B T.
advertised a sale price online on product in stock and later cancelled
advertised a sale price online. I ordered the product shown as in stock (not back order status) as it was 20% cheaper than Lumens sale price on same product. Later at noon I received an email indicating that it is not in stock and order was cancelled. Product is available in other similar colors. besides the issue with indicating item not in stock when site said it was the other issue is asking me to call to place the order. Online I used paypal for my protection. by phone I would have to give acredit card numberaway? No way Jose, Lumen got more of may business with an easy and hassle free order for the same product just $20 higher without wasting my time and without risks of disclosure of credit card number by usinbg paypal with free shipping too. Fortunately Lumens still had the color I wanted and in stock
Response from Affordable LampsApr 10, 2025
Hi Basilio, I'm really sorry to hear that your experience didn’t go as expected, and that the item you were looking for wasn’t available. We did reach out via email to offer some alternative options and let you know that you could place an order over the phone. Many of our customers find it helpful to speak with customer service directly for support. That said, I completely understand your hesitation about providing credit card information over the phone.