AFCULTURESReviews of afcultures.com

Response from AFCULTURESOct 22, 2021

Dear Maria, Thank you very much for taking your time to write this review about your recent experience with Afcultures. Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. We would like to make a replacement or get you a full refund if you want. Please contact our customer service team at [email protected] so that they can work to get you your goods as soon as possible. We look forward to seeing your reviews in the future and if you have any questions, please do not hesitate to contact us. We wish you a nice day! Your Afcultures Team.

Response from AFCULTURESOct 8, 2021

Dear Donald, Thank you very much for taking your time to write this review about your recent experience with Afcultures. We have checked on order status and the reason why your order has not been processed yet is we have to wait for your approval before making it and we have not received it until now. Please help to check on your email/message, we have sent you the design to check a lot of times but no response. We only can process your order when we get your confirmation. Looking forward to hearing from you soon. Thank you!

Response from AFCULTURESSep 10, 2021

Dear Bruce, Thank you very much for taking your time to write this review about your recent experience with Afcultures. We are so sorry for this mistake, we got your issues and we were arranging the replacement for you as we talked before. The replacement needs time to be processed and delivered so please be patient and wait for a while. You will receive the correct one very soon. Thank you so much for your sympathy and give us a chance to make it right for you. We wish you a nice day! Your Afcultures Team.

Response from AFCULTURESJul 29, 2021

Dear Jillian, Thank you for taking your time to write this review. We are deeply sorry for your bad experience with us. The reason for your bad experience is at this time when you placed your order, the demand for holiday increases so the processing time and shipping time may take a little longer than expected. We are so sorry for that and thankfully that you got your order finally. Please be assured that this type of situation will never happen again. We have improved day by day to make the production time less than before. We look forward to receiving your further orders, and assure you that they will be filled correctly and promptly. Faithfully yours, AFcultures Team.

Response from AFCULTURESJul 29, 2021

Dear Amanda, Thank you for your review. We have tried to find your order number with your name but we could not. Can you please let us know so we will check it and get back to you asap? Please help to understand that customer's satisfaction is the first priority with us. We are so sorry and ashamed for the bad experience you have and we ask for a chance to make it right for you. Let us know if you need any assistance. Sincerely, AFcultures Team.

Response from AFCULTURESJul 14, 2021

Dear Leslie, Thank you very much for taking time to write this review for us. Customer satisfaction is always our top priority and we are deeply sorry for the bad experience you have. We have sent you some instructions via email to take full responsibility and make sure you will be happy with your order and deserve what you paid for. We are so grateful if you can help us to check and respond to us as soon as possible. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again. We wish you a nice day! Your Afcultures Team.

Response from AFCULTURESJun 19, 2021

Dear Natilee, Thank you for writing to us here at Afcultures. We really wish we could have done better. Having read your review, we would like to sincerely apologize for the negative experience you had with your order. Your feedback has inspired us to work hard and deal with the problem immediately to make sure it will never happen again. We hope the instructions we have sent you can help because all items are "made to order" so we are so thankful if you can keep it for your home. At this moment, the demand increases a lot so we have delayed a little longer when responding to customers and we are truly sorry for that. As you requested, we have completed the 25% refund of the total amount of your order and sent you the proof of payment already, please help us to check it. Once again, please accept our most sincere apologies. We hope that your next purchase with us will better meet our standard of excellence so we can show you what service really means to us. We look forward to seeing your reviews in the future and if you have any questions, please do not hesitate to contact us. We wish you a nice day! Your Afcultures Team.