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Aetna (aetna.com) has 402 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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LAURALEE H.
Their prescription coverage is almost nothing. Some not covered at all. After switching our rx costs went from $1.80 to $30 on one and $120.00 to $489. For another. They are a complete scam and rip off in comparison to other insurance companies.
Robert R.
The customer service people do NOT speak English. The ones that do, do NOT listen to you. If you ask to speak to a supervisor, they will LIE to you about being a supervisor. I have a "Smart Fit" plan last year. Aetna "Cancelled" it and told me I had to find new insurance for this year. I took the "Signature Care" with Aetna for this yr. A completely different plan, a completely different year and Aetna is running the two plans together and refusing to pay for "THIS YEARS" Doctors appointments. Those MORONS discontinued the plan yet they act like it is still in existance. I HIGHLY RECCOMEND you find another insurance company. This company could NOT be more dishonest. I will NEVER deal with them again and I plan to write a review daily.
C V.
They deserve zero stars but I have to add one in order to leave a review. This company is a rip off. While an active employee they paid my claims and then when I switched to cobra all of a sudden the same providers are not in network and they denied all my claims. When I called, I was told that was wrong, my cobra policy was the same as the active policy and my providers were in network but, when it came time to resubmit the claims for reconsideration, they went back to saying providers are out of network. Beware of using them for cobra coverage!!!
Susan K.
So FULLY DISGUSTED w/this COMPANY CUSTOMER SERVICE...... I have been trying 2get back $30 since October I have went through filing reimbursement complaint grievances over & over AGAIN & I'VE HAD ENOUGH so today I Googled corporate office got to switchboard who could barely speak English she said there's no such thing as a corporate office person that I can talk to. She wanted me to talk to customer service again which I KNOW WHERE THAT WOULD LEAD ME & DO 4 ME BECAUSE LOOK HOW LONG ITS TAKEN ME & HOW FAR THAT GOT ME. SO I'm I think I'm going to get a hold of my insurance agent & just change insurance companies because what if something bad & expensive happens where I would have to come up with big money out of my pocket EXPENCES. How would I pay for that!!!!! Because I KNOW I'LL NEVER GET IT BACK from them. The last person I talked to said ma'am yr so RIGHT & I'm so SORRY you're going through this AGAIN. I could escalate this highrr up & my reply was NO THANK you. Because Ive been dealing w/it since October & where did it get me. I Googled the corporate office and you know the rest of the story. I know what all the high people in company are the ones that have & get big money and we are just the peons.
Rueben
Aetna customer service beyond pathetic - all the more so when it actually wouldn't be much more work to provide useful information. First, they provided an incomplete reimbursement of a claim for new prescription glasses. The claims adjustment process is unclear and - despite stating that they would revert "within 5 business days," I didn't hear anything for weeks. Then, they claimed they need further reviews of the claim...just for frames! When I finally got a response by email, all it said was that the claim was "resolved and closed." Nothing about HOW it was resolved. Positively? Negatively? Zero help. And, of course, no details or helpful information provided in my online account. DO NOT TRUST or USE AETNA Vision insurance. The worst.
Robert F.
AETNA you have a pathetic website you suck in fact. How many times can you have a technical error. I will change insurance come Oct. 2026. You aren't any better than any other insurance.
Martin J.
Someone needs to “Luigi” this company
Michael F.
This should be "zero stars". I cannot walk, work, drive a car, exercise, control my bladder or bowels. perform daily tasks and am in a constant pain at a level of 9.5 out of 10. Aetna wants me to try physical therapy. I'VE BEEN TO 60 PT SESSIONS ALREADY. I have a screw pressing into a nerve cluster in my back. AETNA'S CEO OVBIOUSLY WANTS TO KEEP HIS $1,000,000 A MONTH SALARY AND SEE ME IN A WHEELCHAIR FOR THE REST OF MY LIFE.
