AetnaReviews of aetna.com

Poor claims experience - initially claim was denied because I didn't get a stamp in my passport when travelling between UK and Italy when this isn't provided when you trave within the EU, despite providing all other evidence.

My employer outsources their medical leave mechanism to Aetna and mandates that we use them. I opened my claim, submitted the requisite documents, had my surgery, and two weeks after my surgery I was cleared to return to work. I called and went through the automated "return to work" system. It's been over a week and my status is still listed as "pending" on Aetna and my employer is unable to schedule me until Aetna closes the claim. My employer schedules employees weeks in advance and at this point I'm not sure when I will ever be able to return to work since I am now wholly at the mercy of Aetna being able to complete my claim. I've polled other employees across my (large) company and my experience was far from uncommon. It seems to be the norm - rather than the exception - to have claims handled expediently or appropriately. I have great respect for my employer and I cannot believe they continue to do something as irresponsible as use Aetna for something so critical as leave management.

Horrifying incompetence and malevolence. Aetna defrauds its so-called customers by denying them every kind of service every day, all day. Their pharmacy fails to fill prescriptions, fails to ship them, fails to remedy their mistakes, but always, always remembers to charge hideous amounts for cheap meds. Their denial of coverage is a default position: this is not an insurance company, it is a medical racketeering and extortion outfit. Aetna puts the Mafia to shame, because they have enlisted the authority of the state and the courts to enforce their barbaric practices. Every person I have talked to there tells lies over the phone, and then on second attempt to fix things blames you for the information the company's idiotic representatives supplied. Meanwhile, rarely do doctors or qualified people are make decisions: it's all in the hands of Aetna employees with no degrees, little or faulty training and a code of extreme hostility to the policy holder. They should not be allowed to donate to the politicians who protect their racket. Hope this company goes bankrupt and Medicare for all comes in. No government agency could do a worse job than they do. The real question is why do Americans tolerate this trampling and abuse? Oh, right, we have no other choice (all in the name of private enterprise, where fattening off the sickness and death of others is a national pastime).

About to enter February and still no ID cards. (Signed up in December) Attempt #1 : (Aetna) You can go to our site and print out a temporary card. (Me): I don't have access to a printer can you mail them? (Aetna) : You can go to our site and print out a temporary card. (Me) Please read my e-mail, I DO NOT HAVE ACCESS TO A PRINTER! (Aetna) Your cards will be mailed shortly, in the meantime feel free to go to our website and print your cards. Attempt#2 (3 weeks later) (Aetna) Your cards were mailed (15 days ago) (Me): Still don't have them, please mail again. (Aetna):Your cards will be mailed shortly, in the meantime feel free to go to our website and print your cards. UGH!!! Nothing but a bunch of cookie cutter replies! They don't read your messages! A billion dollar company that wont print my cards and wants me to!!

Recently changed to a direct Medicare Plan F through AETNA. I initiated this through a Justin Ballock ,Senior Market Quotes. Everything went wrong with the billing, of course, these insurance companies are soo SLEAZY. I instructed Justin that I wanted a bill on a monthly basis, NO CHECKING ACCOUNT TO BE LINKED at this time. This policy is on a 1-3 month TRIAL, until everything goes smoothly, or as I like to say “SANS BUMP or BRUISES”. Of course, received a bill for 3 months, had to call AETNA, took hours, days, to have this FAUX PAS corrected, received bill, paid it in a timely manner. Now what AETNA did was link this checking account from my first check payment and took it upon themselves to EFT money out of my checking account, WITHOUT MY PERMISSION for the next month’s payment. AETNA, these call centers have been reported to the appropriate Bureaus, Agencies in my Capital, Washington, DC. USA.

App doesn't work right and the insurance is awful.