AetnaReviews of aetna.com

If I could give a zero I would. I have refractory RLS, a disorder that has many comorbidities and a high rate of suicide because of the agony of its sufferers. I have taken every terrible medication with terrible side effects with little relief. There is a proven therapy- Nidra- approved by the FDA and paid for by original Medicare. I have had Aetna/medicare for several years, but it- illegally- refuses to pay for Nidra although it is medically necessary and proven so. I have appealed, but they heartlessly continue to deny coverage. I will be dropping Aetna at the end of this year. They are heartless and ruthless. I advise you to stay away from Aetna

Aetna Better health is the worst insurance company. I am so tired of them always denying my mri and meds that are medically necessary. I am bout to changes to a different insurance company and file a formal complaint against them. Sorry ass losers

Worst insurance company. I supposedly have an insurance plan, but still have to shell out hundreds of dollars for every single doctor’s appointment I have. This includes almost $400 for a SINGLE appointment for a mental health visit which, I might add, does the exact opposite of what those appointments are for. Mind you, these are all “in-network” appointments. Do not go with this company. They’ll gladly take your money and leave you for dead.

I find Aetna’s presentation of this plan’s costs deceptive. The benefits summary prominently lists $30 primary care and $60 specialist copays, but those prices only apply after meeting a deductible of more than $3,000. That qualification fundamentally changes what you actually pay and should be shown directly alongside the advertised visit costs. I received an EOB assigning $475.53 to my deductible for three in-network visits, despite already making payments at those appointments. Those payments still need to be reconciled with the providers’ bills. Members should not have to untangle fine print and conflicting documents to understand basic coverage. Show the actual cost structure clearly: full negotiated prices before the deductible, then $30/$60 office visit copays afterward.

Outdated information is all over their site. Finding a provider near you? “Sorry that doctor hasn’t worked in 12 years”. Next, “sorry we don’t accept your insurance even if AETNA says we do, we stopped 5 years ago”. What a joke. The providers they do have in network shouldn’t even have a license, how are you going to jump through hoops after explaining and demonstrating needs and not even give you the care you need? I’m not renewing coverage, I’d rather have no insurance than these scammers that masquerade as a medical insurance provider. I’d rather go see a witch doctor, at least he’s not going to misunderstand what I need for care, and be about as successful dealing with it.

I have been charged for 2 different procedures in the last MONTH! They would have been covered with Humana insurance!! A total of $245.00. Also they pay $100.00 OTC every 3 months!! So I will be dropping AETNA. As of October 1st 2026.

My company switched to Aetna in 2024 - worst experience I've ever had with a medical insurance company. I've had HIV for 32 years so I've always had an infectious disease specialist as my primary care physician. Aetna will not allow me to have a specialist as PCP. My visits are supposed to be $20 but I get charged $40 every time - the fee for a specialist. So difficult to find other care on their website because so much info is incorrect. My doctor referred me to PT but they say it is not covered - I can't find PT that is covered by Aetna. The whole experience has been absolutely exasperating.

I am updating my review because, unbelievably, I am dealing with Aetna over my medication again. My previous experience with Aetna was already bad enough. I dealt with prescription denials, repeated phone calls, administrative runaround, and prior-authorization issues. At one point, I was told that a prior authorization was what was needed, only to continue running into problems after the requested paperwork was submitted. Now, after temporarily losing my insurance because of unemployment and getting coverage again, I am right back in the same situation. I have been taking this medication for nearly 20 years. My doctor has now been trying to resolve the current coverage issue with Aetna for roughly two to three months. Prior authorization paperwork has been submitted, yet coverage for the brand-name medication continues to be denied. My doctor’s office has repeatedly tried to deal with this, and we still do not have a workable resolution. What makes the situation even more frustrating is that there is currently a shortage affecting the extended-release medication I take. Because of availability, my options for obtaining the extended-release medication are already extremely limited. The immediate-release alternative is not equivalent for me and does not work the same way for my treatment. So now, after almost two decades on this medication, my doctor and I are spending months dealing with an insurance company over continued access to the formulation that has worked for me. This is exactly what made my previous experience with Aetna so infuriating. Members are told to follow the process, so we follow it. We’re told to have our doctors submit prior authorizations, so they submit them. Then the authorization is denied anyway, more paperwork follows, more calls have to be made, and eventually the patient has to personally step in and fight over something their physician has already been trying to resolve. At this point, I will be documenting every denial, every authorization, every call, every reference number, and every communication between Aetna and my doctor’s office. I intend to use every appeal, external-review, complaint, and regulatory process available to me until I receive a clear written explanation and this issue is properly addressed. If Aetna believes the brand-name extended-release medication I have taken for years should no longer be covered, then I want the exact reason in writing. I want to know what coverage criteria were applied, what information from my physician was considered, why the prior authorization was denied, what alternatives Aetna requires, and exactly what evidence is necessary to overturn the decision. Patients should not have to spend months fighting their insurance company after their doctors have already provided the requested information. This is not my first experience with Aetna creating unnecessary obstacles around my prescriptions. Unfortunately, after everything that happened previously, I am now dealing with it all over again. I will update this review as the appeal and complaint process continues. Sincerely, One extremely frustrated Aetna member