AetnaReviews of aetna.com

I am new to Medicare, so it is my initial enrollment period to start Dec 1, 2024. I applied for smartfit plan for 2024 and Value Plus for 2025. I had a guy with a heavy east indian accent call me and said he was from Aetna and wanted me to start handing out my personal info to verify it is me. Seriously? You called me, you verify who you are, what plan am I on. He said I cant tell you that until I verify it is you. I said I don't know that you are Aetna so I am not going to. He hung up on me, then he got into my aetna account and canceled my 2024 Smartfit plan 3 days before it is to start in which I already have my medical card for and a bank card for. Now they are no good and I am then switched to the value plus for 2024, which was suppose to start in 2025 (because these plans change every year). He did this on purpose to delay my insurance from starting on Dec 1. I called there to change it back. They said it would be 2 weeks for that to happen and I have dental appoints in 5 days and 9 days. There is no place to complain to. I called there and they are all idiots and unhelpful. I was on a chat with one guy and he put me on hold for 5 minutes that turned into 45. All this time he said nothing unless I said, are you still there. Only then did he say, yes, give me 3-5 more minutes. He was simply wanting to pretend he was working and not put himself into a situation to have to take the next chat by working under this method of deception. In the end I got no help there either. I don't dare call again because I will be subjected to telling the first person why I am calling, only to then be transferred to someone else, retell it, be transferred to someone else, retell it, then they pretend to do something, screw it up, and then you are stuck calling the next day to try and fix it. It is horrible.

Absolutely their latest commercial of 2 FRIENDS is awful, rude and a disgrace verbally to a senior friendship with one sarcastic old woman badmouthing her friend right up front! Ridiculous marketing dept. with inept people attempting weak humor & lousy representation of senior women.

The worst customer service you will ever experience. Nobody knows anything. If you have an issue they don't know how to resolve it. Terrible company because of this.

I've had Aetna for the year. I'm someone who only does their preventative appointments - Thank God. When I tell you it's been such a headache. First, went to the doctor only for my annual preventative. Did it. The doctor ordered the standard blood work - and Aetna didn't cover 100%. I've had to go back-and-forth with Aetna and the Propath SO MANNY TIMES over a Vitamin D check. VITAMIN D! Which I don't need nor requested, yet here we are. Apparently, no knows that Aetna, while they covered Vitamin D last year, doesn't cover it this year. What's the point in having a network of doctors you don't communicate with? I'll be honest, my best experience ever was with Kaiser. I'm not gonna lie - it was many years ago but if I could do it all again, I would never choose Aetna. The peace of mind and just the ease of experience, the efficiency and honestly my energy - not worth it. I got a mammogram done and had to have an additional test because my initial test (again annual preventative) was inconclusive - AGAIN, the back-and-forth to the point that I'm waiting on an appeal to come back. WHY? It's all preventative. Such a waste of time and honestly my peace (and YOURS) is worth so much more than this.

Lab test for intestinal infection (which was positive) was denied as experimental or investigational. It was diagnostic and clearly covered by their own Clinical Policy Bulletin. They don't return calls or answer the phone in their Executive Response Department. CEO is new and I can't find an email. They won't answer specifically what else they may need. Fraud at its best.

Aetna is not an American company, they dont deserve even 1 star, they do not have anyone no customer service that you can speak to anywhere in the united States there is no Aetna office to go to, they are not in your or any state that you can speak to a real person and get help in any state in the USA you will always get redirected to Philippines or India and they do not have patient care coordinators, or patient advocates. Aetna is a phony insurance company. Go to their page on any social platform and see all the frustrated customers, they do not cover anything and they are frauds. It is a terrible thing when you are ill and need care to find out you won't get any care because the company you signed up with is a fraud. Please do not choose aetna, do research before you choose an insurance company. Aetna just collects your payments and when you need help there is no one that will actually help you. Any legitimate USA based insurance company has a care coordinator, or a patient advocate, to help you navigate your benefits and get the best care, it is your right to have one, but Aetna reps do not even know what that is, and they do not have one, they also never cover any treatments, I see people being distraught on their page not getting their bills paid. This is not right. please stay clear of this company Any good reviews are phony and written by their public relations employees to save face.

Aetna is not an American company, they dont deserve even 1 star, they do not have anyone no customer service that you can speak to anywhere in the united States there is no Aetna office to go to, they are not in your or any state that you can speak to a real person and get help in any state in the USA you will always get redirected to Philippines or India and they do not have patient care coordinators, or patient advocates. Aetna is a phony insurance company. Go to their page on any social platform and see all the frustrated customers, they do not cover anything and they are frauds. It is a terrible thing when you are ill and need care to find out you won't get any care because the company you signed up with is a fraud. Please do not choose aetna, do research before you choose an insurance company. Aetna just collects your payments and when you need help there is no one that will actually help you. Any legitimate USA based insurance company has a care coordinator, or a patient advocate, to help you navigate your benefits and get the best care, it is your right to have one, but Aetna reps do not even know what that is, and they do not have one, they also never cover any treatments, I see people being distraught on their page not getting their bills paid. This is not right. please stay clear of this company

Horrible company to deal with. Customer service is not in the US. Reps are clueless. I called 4 times in a row, spoke to 4 different people to ask what discount is offered for Lasik. All 4 told me it's covered at 80%after despite me arguing with them that it is an elective and information they are providing is false. Finally gave up. Called just to get benefits for lab work, rep also clueless. They just read off a script that has NOTHING to do with the questions I ask.