AetnaReviews of aetna.com

Was diagnosed with a torn knee meniscus. My doctor prescribed arthro surgery. After submitting an MRI the people at Aetna insisted that I complete 12 weeks of PT before they would approve the surgery. I completed this last week. My doctor re submitted everything and now Aetna will only approve a knee replacement as treatment because the MRI signs of arthritis. I almost have full range of motion with some at times moderate discomfort. Also I had arthro on my other knee last year. MRI showed signs of arthritis and the arthro was approved without a hitch. My doctor feels strongly that at this point a knee replacement is not good medicine and I agree. Friends of mine who had knee replacements had to go through a lot more than 12 weeks of PT to get their replacements approved. We were misled thinking that 12 weeks of PT would get arthro approved and now they want a replacement which will cost them more

The worse insurance company I have dealt with their customer service reps do not have their shit together and all will tell you ten different things before telling you the right thing. I would never recommend this company to anyone and I will never come back to them.

I am actually on a higher end plan. They aggressively do not cover anything that they aren legally required to. There is no good coverage for wellness, nor is there an appeal process. and recently they started rejecting all prescription claims from any pharmacy other than cvs, then on top of that they won’t honor that unless it is being filed as 3 month prescriptions. goodrx, or a savings account is more useful than this trash can of an insurance company. This is with an overpriced higher end plan.

Worst healthcare on the planet. They charge the most and pay for the least. You basically have to fight them for everything and have a bedside lawyer. Run the other way if you are offered Aetna or Aetna Medicare. They are a waste of money.

Dec 2nd, 2024 we spent so much time calling the Aetna 800 numbers trying to get a hold of customer service rep. We spoked to one by the name of Sacha P. We requested that the policy be cancelled and she verified and confirmed that it was. This morning 12/17 we were surprised by another monthly charged from Aetna.. again we tried calling back and the 2nd person by the name of Misha told us that the policy was not cancelled. I have to call back again when I get back home because I could not stay that long on the phone with them at work. DO NOT USE AETNA – GO GET INSURANCE ELSEWHERE . They are horrible

I pay $1,000 a month for Aetna insurance, expecting full coverage for preventative care, as their policy promises. However, they’ve repeatedly denied claims for basic services like annual physicals. Despite their stated 100% coverage, they keep making excuses and refusing to pay. It’s frustrating to pay such high premiums for care that’s supposed to be covered. I wouldn’t recommend Aetna to anyone.

The business model for Aetna has become "collect as many hundreds of $ as possible from patients, deny payment for EVERYTHING". It's outrageous how much my family pays these people every month, yet they leave us hanging with an MRI charge of $1440. Shame on these greedy people!

( Please Read!!!!!)The worst and inferior insurance and useless customer service They will have you go back and forth with your doctors office not to approve referrals., They will be reported to the state., For not providing adequate care. Limited network choices and incompetent Brown and Toland customer service(aenta) HMO. Better choices out there shop around for a better supplement insurance for medicare. Avoid this inferior insurance company lack of good doctors in there network.