AetnaReviews of aetna.com

I am shopping for a Medicare Supplemental Plan and could only find at the time a number for Aetna's Medicare Advantage Plans online, so I called that number. (It's impossible to do anything online without already having a policy number to imput, so shopping from the internet page can't happen.) I ended up talking to a lady who was very kind, and listened, but when I got a quote after 12 minutes for a Supplemental Plan, the email came from HPOne.com and not from Aetna. So I called back today to try to understand what I was getting--is this third party company affiliated with Aetna or what? I got poor phone connections, people who wanted my personal info before they would talk to me (it's a general question) and then finally got transferred by the 4th rep right back into the person I talked to yesterday. Needless to say, I don't care how good the quote was, I have no answers, no trust, a horrible experience with reps on the phone, and I'm probably going to pay more a month and just pick up a policy with my Wellmark Blue Cross/Blue Shield company that I have for Marketplace insurance because they have excellent customer service.

I greatly dislike this company. My employer switched from Kaiser to Aetna in January 2025 and I haven't been happy about anything having to do with Aetna. Getting care is like going through multiple different hoops. And for asking questions, I have to call different numbers and be transferred so many times. Nothing is centralized and it's really confusing what is covered and what isn't. They don't cover as much as what Kaiser has and I have to keep paying a steep co-pay. Thank you for covering 10% of my medications Aetna. I wish I could switch back, this is a greedy ass company. And yes, I've written this review everywhere.

Aetna has always paid for my treatments in the past. Recently they deducted $20 for a dental "copay" and I don't have a copay. I've called them 3 times and can't get anywhere with them.

Absolute scum of the earth. Absolutely nothing works on the site or on the app. Outdated information, they give you doctors that are 50 miles away, and robbed me of $30,000 dollars after a hit-and-run. File a class-action lawsuit.

Horrible company, They don't honor the medication list reported to them during sign up, after dozens of calls to them regarding their fraudulent representation, and back and forth with doctors and pharmacist still no answers, appeals seem to just end without resolution. Save yourself time and discomfort go with any other insurance company besides Aetna

AETNA IS THE WORST!! The worst worst worst! DO NOT SIGN UP with AETNA!! AETNA IS A THIEF A SCAMMER AND A FELONIUS FRAUD! In every way!! they changed from a good company to a garbage company!! even the rewards they give you …they DO NOT give you!?. I got $75 in rewards for activities to put on some kind of a gift card. They wouldn’t give it to me. But on the phone, they said they would! THEIR CUSTOMER SERVICE IS GARBAGE ! AS A COMPANY. THEY ARE GARBAGE! THEY LIE AND MAKE FALSE PHONY EMPTY PROMISES. THEY STOLE $75 FROM THE. THEY LIE ABOUT WHAT THE RULES ARE WITH THEIR GUIDELINES ARE THEY ARE LIARS . They wouldn’t even honor THEIR OWN WRITTEN DOWN, GUARANTEES! they don’t honor anything ! they don’t pay for anything! they lie ! their CUSTOMER Service is brain dead. They lie too!! . They lie lie lie lie lie lie lie lie lie they don’t follow through. They don’t keep up with what they say. They are a fraud a scam company and a phony company. They are garbage! Do not bother with Aetna. They will rip you off ! don’t bother with Aetna

Aetna customer service is HORRIBLE.!! Can't get correct input on PPO plans. Switched from HMO to PPO but they still deny claims for basic dental cleaning even though I was told that my dentist was on their PPO plan.

Aetna doesn't pay for anything. If you want to have insurance that doesn't cover anything then Aetna is for you. I live on social security and absolutely nothing is free or low cost about my plan. It's a joke. Worst insurance company ever. And you can't understand the English of the customer service representatives.