AetnaReviews of aetna.com

Customer service is annoying and frustrating. Reps are rude, and they will transfer you to different departments once you ask for a supervisor or manager. They will also not end the call and put you on dead air like they are not willing to help

Two days before my wife's surgery, Aetna denies surgery stating that it fails to meet five criteria for medical necessity. Her quality of life is severely affected. Constantly in pain, unable to lift anything, unable to write, unable to work, fully care for herself, etc. Aetna is PURE EVIL!

Awful greedy corporation. I am fully qualified for a surgery, have all the documentation and doctors’ notes, but they denied me because they said it’s not medically necessary based on the size of the body part weight (don’t want to put exact details for privacy, something like the weight of the heart or lung). Nowhere did any of my insurance or any other policies say ANYTHING about how that body part weight is relevant. My doctor and her office are all extremely confused how that happened and how they can resolve. And the insurance will not explain it any further, like how does the body part weight matter or how it’s relevant in any way. They are literally denying patients the care they need solely for profit. I am sick and tired of medical care being for-profit in this country. Disgusting and manipulative!

Aetna senior suppliment was great until they got really greedy and raised the rates higher. I changed companies and have been fighting to get my refund amount. They promise and promise. Buyer beware thats all I can say. My next stop is to send a letter to medicare.

Aetna looked so good UNTIL, I enrolled and actually attempted to find a dr and go ONCE, a year, & get routine blood work. List of drs looks long BUT list is very deceptive. Most have QUIT accepting Aetna because they're notoriously rotten. Despite, calling Aetna 4 times BEFORE 1st app, to get "Prior Authorization" & make certain dr was in network, they still refuse to pay. I'm getting letters and phone calls from credit agencies , hospital labs and dr office. Call Aetna & they blame 100% of the issues on the customer. You didn't do this or that. All LIES. I now have a serious issue. A tumor in my jaw that may be the big C BUT Aetna won't even pay for an x-ray let alone a biopsy. They don't care if you suffer & die as long as they can squeeze their nickles. I could go on. Writing this review in attempt to save others from this agony. They're downright cruel, deceptive & evil. RUN.

I rarely leave reviews, but my experience with Aetna has been so disappointing that I feel compelled to warn others. Trying to find a provider through Aetna’s website is a nightmare. More than half of the listings I checked had one or more of the following issues: • Wrong phone number • Wrong address • Wrong provider name • Providers who don’t even accept Aetna, despite being listed After wasting half a day calling around, I reached out to Aetna for help. Their solution? “We’ll email you a list.” That email takes 24 hours to arrive — in 2025. Is it traveling to Pluto? This kind of delay and misinformation is unacceptable in a country where healthcare is already difficult to access. Aetna’s provider directory is unreliable, and their customer service is slow and unhelpful. If you're considering this plan, think twice.

Trying to enroll in a part D plan IS AN EXERCISE IN FRUSTRATION. Robot voice mail is useless. They keep saying 'it is easy to talk with us' and then never come on the phone. In addition, their phone service keeps hicupping and cutting out.

AETNA IS AN EXECUTION PANEL WITH A CUSTOMER SERVICE NUMBER Aetna isn’t a health insurance company — it’s a slow-motion execution service. I asked for a refill of a very common, non-controlled heart/diabetes medication two days early. Two. Days. Their response? “Why do you need it early?” My answers (since the question was absurd): • Maybe my cat ate them. • Maybe I doubled up because I’m a senior. • Maybe they fell in the toilet. None were accepted. Instead, Aetna wanted me to bother my cardiologist at USF to rewrite the exact same prescription… for two days later. Brilliant use of a specialist’s time! I spent nearly an hour on the phone while their Board of Directors presumably debated whether I was worth 48 hours of pills. Spoiler: they voted no. This is the same company that: • Denied an MRI ordered by three specialists (I paid out of pocket, they later had to refund me when the MRI found issues). • Denied a heart CT scan three times ordered by two USF cardiologists (one a professor) and an electrophysiologist. Let’s be clear: Aetna’s business model isn’t healthcare — it’s cost denial until you give up or die. If you want to live a long life, pick literally any other insurer. With Aetna, every refill, every test you need feels like negotiating with the Grim Reaper’s secretary.