AetnaReviews of aetna.com

Why is the choice of zero stars not available? My premium for part D started at $164/year. It has more than doubled for the last 4 years without explaination. They want $1,374 for this billing cycle. My medication total for the year is $160. That would be my cost out of pocket WITHOUT any insurance at all! There is no excuse or even an attempt at a reasonable explanation for this increase by managers I’ve spoken to. “I understand. I’m sorry you feel this way…is there anything else I can help you with today?…Do you have any more questions I can help you with?” If ANYONE is considering Aetna for their insurance needs, expect to be totally ripped off! NEVER AGAIN will I consider this company under ANY circumstances, even if they cut my premium by 80%!

I have been going to my provider for 23 years and am 67 years old. Due to Aetna's inability to negotiate favorable reimbursement with them, they have decided that they will no longer be in network with Aetna. I think Aetna needs to rethink their policies and put the well being of the people they insure over the greed of their investors and company profits. Aetna, please work out a fair deal so Austin Area OBGYN is able to stay in network

This pertains to aetna medicare,my hospital limits plans they accept so stayed with aetna ,they changed benefit amount for otc to $50 from last year's $100 per quarter,and extra benefits to 30 from 25 per quarter,okay found today Walmart no longer takes extra benefits for aetna,I must shop at CVS an Aetna co.,went online,healthy food limit ,spam is included! yes spam the canned meat product! no longer able to use it on fruits and veggies but can get Spam! disappointed ,Well I spoke with Aetna and they say I can use my extra benefits card at Walmart.Next quarter I will try it and if I was wrong will correct my complaint,well it's April and Walmart still will not accept the card, I'm beyond words

Bad, bad, bad

Why the customer service of Aetna do not speak English. All foreigner with heavy accent!!! never mind that they do not have accurate knowledge of their own procedures.

Their website doesn't work correctly. Links have poor verification procedures, which will cause the link to redirect you to a 'sorry you can't be verified' page. Over an hour, and I still haven't been able to do something as simple as check for my member ID. They also failed to send me any sort of ID card when I initially signed up.

Aetna only cares about how much money they can charge you which in my experience is usually an inflated amount which I call them on EVERY TIME THEY FRAUDULENTLY DO IT!! Absolutely no integrity. And their support people are brain dead incompetents when you can understand their very bad broken english.

I contacted First Health- a wholly owned subsidiary of Aetna (which I had no idea). I have spoken with 3 different representing companies and was outright lied to all three times. The two I have: Bastion Insurance Group (whose phone number is bogus and possibly the listing agent too although, because I couldn't get connected, I don't know) and American Collective LLP. I didn't record information from the first company I contracted with. The second one (the first named) I was told it was insurance - found out it was a discount program, and the inception date was to have been immediately. Found out that it was scheduled for January! The second named company told me - again- that it was insurance. I discovered after receiving the documents that it too is a discount program - not insurance. I then realized that the whole thing: First Health is a discount program -NOT INSURANCE! I specifically told them that I would report them, which I am doing with the AG in my state. If I had known this at first, I would have never done business with them. So far it has cost me over $1,000.00, and I have no idea if and/or when i will get refunded for my cancellations.