AetnaReviews of aetna.com

Since I turned 65, I chose Medicare Advantage as my health insurance plan, using Kaiser Permanente, Humana and Aetna successively. KP was great, having been my provider even before I reached Medicare age, but since they do not operate in Florida where I moved, I chose Humana first, then Aetna which is my current provider. Unlike Humana, both Aetna and KP have secure messaging systems which I use to communicate my needs and concerns. With Humana, the only way to contact them was by phone - which was time consuming - I had to establish my identity each time, and not having a record of previous communication, it was pure frustration to follow up. Humana bombarded me with no-reply emails about services I did not need, but never with the topics that I needed first which were connecting with a primary doctor and transferring my prescription drugs. So far, my experience with Aetna has been great (I have Medicare Premium PPO) - quick response time, wide network of primary doctors and includes a Dental Plan with no additional charge. I had my regular dental prophylaxis in California and their refund procedure was straightforward. A keeper!

Very good experience in the website and if i have to go to the hospital Aetna will pay all the money I had to pay for the hospital.

Aetna Premier Medical HMO, here in Tucson, Arizona, has been outstanding. Excellent prices on medication, top notch specialists are covered by the plan, hearing, dental and vision coverage, $1,200 for hearing aids for each ear annually, and excellent and professional phone Representatives when you call the member services. Mail order pharmacy is great in pricing and delivery. When traveling used the PPO plan. Both were excellent. Five stars for Aetna.