AetnaReviews of aetna.com

Trash company, like all insurance companies. Will take your money, and have AI deny all your claims. Trash service, very American.

After 3 representatives not even getting both my name and address wrong. They couldn’t simply get the 2027 prices for ozempic I’m switching my drug plan.

If I could leave zero stars I would. My team was informed the day before surgery that my coverage request was denied despite the hospital repeatedly reaching out for final approval the two weeks prior. It's despicable enough to waste my time as a member but to also throw off the ORs schedule along with my surgeon's and her teams is unacceptable. I hope they don't drag their feet responding to my appeal but I expect very little from Aetna insurance at this time. If you also have a federal plan, they exclude "anything transgender" now but are too coward to stand on their discriminatory moves like the rest of these insurance companies. My procedure was for multiple reasons outside of gender affirming care, primarily health and sexual safety, but when I call for the reason from them instead of what the hospital clawed out, I'm left on hold for 30 minutes then hung up on. I wish I was surprised but I'm certainly disappointed.

86 year old woman lied to after taking over an hour to sign me up with Aetna. They were to pay my premiums with me being on food program with Medicaid. They paid January thru May stopped!! Two payments were taken out for June and July, now every month from my small Social Security deposit. Aetna is so dishonest. Now I received a letter saying my coverage with Aetna plus extra drug help will end December 31, 2026. I have noone, I live alone and pay rent. I am not well. Never get AETNA COVERAGE!!!

so what it will take for Aetna to wake up and start being a responsible and reliable health insurance? People keep complaining and nothing is changing. Denials upon denials. Costs rising constantly and services deteriorate.

Aetna denied the prior authorization for my diabetes medication because my blood work looked too good and because of this I didn't qualify for the medication. The medication they are denying is the reason my blood work is so good. Catch 22. This should be illegal.

App said I had met my deductible. All of a sudden once I asked for a pre authorization for a surgery I was denied the pre authorization and now they say I haven’t met my deductible and now owe about $300 for lab work that originally I was told was covered.

I was doing fine on my biologic with my prior insurance company. When my institution switched to Aetna, they wanted prior authorization which took months and then they wanted an appeal which took even longer. Now that the biologic is approved, it is only approved for 2 months so I guess I have to go through this whole process again. This company only cares about money. Money money, money money money.