AetnaReviews of aetna.com

Will not reimburse me when I didn't use their service. I need to proof insurance of insurance. Terrible company

Just about the worst phone customer service, for health insurance, and that's saying something, I've ever had the displeasure of having to contact.

I have an Aetna part d prescription plan. In 48 months, my premium has gone up 840%! And in the 48 months I've had it, I've never used it once. Given that I was unaware of this insane increase, I missed the open enrollment. Now I'm trapped at $94 a month for the entire year of 2026 for a plan I will never use, as I have no prescriptions.

Atena Medicare Premier PPO higher out of pocket costs constant denials of coverage for Petscans and prescription B drugs with no actual medical review just denial. I had been satisfied with Aetna for several years but who ever changed the plans screwed them up badly. Time to look elsewhere.

GARBAGE! IVE BEEN TRYING TO CANCEL MY ACCOUNT FOR OVER A MONTH AND EVERYTIME I TALK TO A SERVICE PERSON THEY SAY "ok it's cancelled" i even got a cancellation email, then on the first of the month they tried to automatically withdraw my premium! I had to cancel my card so they could keep taking money! So when I call today the service person says "IDK why Aetna is trying to charge you, it must be an error, just disregard it." I'm like I would if they weren't trying to auto take my money from my bank account, now I have to wait for a new card to get here! THANKS GARBAGE COMPANY!

Automated system is broken and terrible and won't let me through to a person. It's Monday. I called at 9:30 and 10:20. The automated system says the office is open 8 am-6 pm Monday -Friday but then said it's closed now. Makes no sense. Also, it said it could help with coverage but when I said I wanted help with coverage it said "goodbye". It's terrible.

If I could give them a zero, I would. My mother n law had a life changing event and had to have therapy. They discontinued therapy so fast within 2 weeks. We are in the process of moving her to assisted living. They allowed no time for therapy, at least 2 more weeks would be better. It’s a HORRIBLE insurance for the older population

Overall - Very Mixed! First, the Aetna website does not make it easy to give feedback or review their services! Second, to all those who need hearing aids, Aetna will ONLY allow members to use "NationsHearing" as a provider for hearing services. Nations-Hearing has a very poor reputation according to online ratings. That was my experience as well! Why does Aetna set a fixed amount toward hearing aids, and, then only allow members to go to one provider-group!!! Makes no sense!!!