AetnaReviews of aetna.com

I would not recommend Aetna to anyone!! For the last month, despite of multiple phone call and voice messages; Aetna has failed to resolve a very critical problem. Their negligence has jeopardized the son’s chronic health issues. We have not been able to schedule a crucial infusion due to their incompetence and inability to provide reliable costumer service. Aetna negligence is a liability to your love ones health!! 😡

Aetna is killing me, literally. Six months ago my doctor, a medical professional, prescribed a weight loss medication due to high blood pressure and diabetes which was either denied or, Aetna claims, my doctor office didn’t fill out the paperwork properly. Initially told our insurance doesn’t cover the medication, we switched plans to one that covered it only to be told in a different conversation with Aetna that the medication WAS covered under the old plan but the doctor office didn’t fill out the paperwork properly which. I take several different medications each day and my doctor’s office has had no problems filling out that paperwork… So we now pay more for our insurance for something that was actually covered under our old plan. The new plan, which we chose specifically because it did cover the newly prescribed medication, has now been denied under our new plan. So, we now pay more for our health insurance due to bad information from Aetna and they are now denying my new prescription under the new plan, and the medication is prescribed by my doctor, a medical professional, which Aetna is not, prescribed by my doctor who looks out for my best interests, which Aetna does not. I pointed out that my A1C and high blood pressure might cause me to have a stroke or heart attack which would be hundreds of thousands or possibly millions of dollars in medical bills, specialists, rehab services, wouldn’t it be prudent to get me the medication that would prevent such things as well as the stress and anxiety for myself and my family by having a stroke or heart attack? What message does their denial send? I would say it is that they are not interested in my health. I did offer to stop exercising, I actually work out twice a day so if I am doing that and my numbers aren’t improving that might indicate I need more help. This is not for cosmetic reasons. And not only have I offered to stop exercising, I’ve committed to eat poorly in order to meet their numbers required to obtain this type of medication but have not heard back from them. I’ve had health insurance my whole adult life and consider myself fortunate for that. Aetna is so poorly run, provides shoddy, inaccurate information, costs their clients money unnecessarily and is more concerned with making money themselves than providing care for their clients. I would advise others, if you have a chance to not have Aetna as a provider, take it. As soon as my wife and I can leave Aetna, we will. I urge others to do so as well.

horrible service for my daughter who had a claim paid then whoops Aetna said we dont want to pay it several months later with no explanation

My wife and are covered under Aetna this year and everytime my Dr prescribes a medication it has to go through a prior authorization. First it was testosterone, they were fast at denying that. My Dr had to go through an appeal but finally got it approved. Then there's mounjaro. I need it for diabetes. It took them one day to deny that so once again my Dr appealed. This time it took almost a whole month to tell me they are still going to deny it. Why are we paying such high insurance prices if these insurance companies are allowed to deny everything? I would stay away from Aetna at all cost if your deciding on an insurance company.

Aetna is literally the worst insurance I have ever had. I am trying to find a new job solely so I can avoid having Aetna. They deny everything, don't abide by the pricing in your benefits, have no clue what they are doing and are a pain to deal with. Last time I called I asked for where I could find a list of what's considered a "specialty visit," and the girl said, "umm, I don't really know." That was it, no offer to help, no offer to ask, nothing. My Rx has tripled and cannot be filled at the same pharmacy it was last year (Walgreens, not like a mom and pop place). Just AWFUL.

As the office manager of a medical practice, Aetna US Healthcare allows 87.00 for an one hour Initial Evaluation, 97.00 for a 30.00 minute follow up and 159.57 for a 60 min session. All includes medication management and therapy. We gave our patients a 6 month notice that we could no longer accept this Insurance effective 01-01-2026.

I had United Health Care Advantage plan for years. This year they are no longer in my county so I went to Aetna. I have been with Aetna for 3 weeks and I cancelled today before I got locked in. Aetna is a scam. They denied all 4 of my critical medications, and one of my main providers, all of which were covered by United. I had them once before and needed throat surgery for a tumor. I had had a biopsy, CAT scan, Ultrasound, MRI, and been seen by 2 surgeons. They denied the surgery and demanded I see one of their doctors in a city 7 hours away, a ploy to say I didn't need the surgery. Stay away from Aetna.

I'd add a zero if possible....horrible. They claim a 10 day max payout on claims....yeah right, we have unpaid claims for months. Frustrating because they say they have all the documents to process it, then you wait 10 days and call back, then they ask for another document and wait 10 more days. this can go one for months.