AetnaReviews of aetna.com

When I checked what my coverage is for 2026 I was told by two different representatives that my transportation would not change ! So after reviewing the coverage I decided to stay with Aetna. Apparently the two people I spoke with had no idea what they were talking about because I was not told the truth! I've already taken two to three rides this year that I was told was covered, BUT, now I am being told that I DO NOT have transportation? That was the reason I stayed with Aetna, so wrong 😕 😔 I checked twice to confirm the coverage but apparently the representative can say anything they want and I am held accountable for their actions. When the left hand doesn't know what the right hand is doing, that's how you get so many different answers from them. Just WRONG! Switching to a different company.

After phone calls ad nauseum, I decided to write this review. If a doctor is NOT in your website's "Network list of providers" REMOVE THE NAME(S). It has taken 7 months to have my vision issue addressed (thanks to the health "care" industry.

Paying a Fortune for the Privilege of Being Denied I have been an Aetna customer for some time now and I am beyond frustrated. For the amount I pay in premiums every month, I expect a basic level of service, what I get instead is a company that seems laser-focused on finding every possible reason NOT to pay a claim. The nitpicking is unreal. Claims that should be straightforward get flagged, questioned, or denied over the most trivial technicalities. Missing a single code, a slightly different procedure description, anything and suddenly it’s grounds for rejection. You have to fight for every dollar of coverage you were promised when you signed up. And don’t even get me started on the website. It is unreliable at best and completely non-functional at worst. Trying to file a claim online turns into a multi-day ordeal because the portal goes down constantly. You log in, start the process, the site crashes, and you have to start all over again, sometimes multiple times. For a major insurance company in 2026, this is embarrassing. It feels very much like the business model is: charge maximum premiums, create maximum obstacles, pay out minimum benefits. The hoops you have to jump through are clearly designed to exhaust you into giving up. I would not recommend Aetna to anyone who actually wants to USE their health insurance rather than just technically have it.

I would give a 5 if I didn't have such a terrible experience with Dr Lemaster (PO) and Dr. Potts ((Ormond Beach ) the 2 primaries I had. The specialists were great but I had to get referrals from them to specialists and had to use my neuro to bypass the NOs I got from them (I have political X account and they wanted me off the Internet which I said had nothing to do with my healthcare but they disagreed and I suffered but that's what they MEANT to do !! Addict behavior towards a patient they didn't know from a hole in the wall they're creepy and cruel doctors so I switched to Humana now to Island Docs which have been good 👍.so far but held my end stage hoshimotos thyroiditis up and a spinal injection I needed since my spine collapsed. Cruel and unusual behaviors and I called to complain but it was already over 60 days so nobody cared to take a complaint and now patients with independent political views will be tortured if they find out during normal conversation and if I don't do something. I'm doing this review to tell you BEWARE if you live in Central Florida ....if the misfits you'll be subject to...they went as far as wanting me to see a psychiatrist telling me I didn't have ANY autoimmune diseases yet I have 3 !! After Covid & pneumonia 4 years ago I can't get back on track

I cannot give it a negative review so I had to select 1 star. I have been fighting uphill on my own for my Ozempic that I take due to me being diabetic. They seem to be under the impression I take this for weight loss. A1C at 9.6 and prior authorization gets denied. I call and no o r can answer any questions. My doctors office is as useful as a toothache as well so it me against Aetna. I have to say, I wouldn’t recommend Aetna to cover a gold fish let alone a person. Unfortunately this is what my employer uses. I’ve been disconnected lied to run around and much more. Horrible service and experience

THE WORST CUSTOMER SERVICE!!! I CALLED IN ABOUT AN APPLICATION AND WHILE I WAS TALKING THE AGENT GOING TO PIT ME ON HOLD!!!! DIDNT TELL ME WHAT SHE WAS GOING TO DO OR ANYTHING!!! THEN SHE SPEAKS OVER ME AND AND CUTS ME OFF AND KEPT SAYING I HAVE COVERAGE AND TOLD HER I DO NOT HAVE COVERAGE AND STILL SAYS THE SAME THING AND ASK TO SPEAK TO A SUPERVISOR AND TRANSFER ME TO A MARKETPLACE!!! DO NOT SIGN UP FOR AETNA INSURANCE!!!!

very bad....liars, bad customer service and agents information is mildewing... they charge You and don't want to give credit or send You a check and then they put stop payment....accusing your bank....

I am a nc state employee. Last year, our state goverment change all state workers' insurance from Blue Cross Blue Shield to aetna .and all NC state workers are paying for it literally with higher prescription prices and outrageous deductibles.In short aetna sucks. The people who run the nc goverment dont care about state employees, and it's very sad we haven't had a raise as state employees in 2 years. The only thing they gave us was this terrible insurance