AetnaReviews of aetna.com

I’ve called twice to get assisted with finding therapy providers, either full coverage or minimal coverage. I spoke to representative named Thomas and every time I informed him of what I needed help with he would hang up on me.

I have 2 cervical herniated dics that I have been out with for 4 months . I am in severe pain!! Migraines and can't drive because it pulls on my neck. I have 2 more short term disability payments and they have denied my surgery. It is insane that someone behind a desk without a medical degree gets to decide how my life is impacted by not having surgery to be able to work again and just functioning normal everyday task. I can't even lift my left arm because my c56 and c78 are herniated pressing flatly on the nerve. They want thier payments every month out of my chalets but when I need to use them for surgery they tell me it's unnecessary. So they also decide i can't work because I have to lift 30 to 70 pound boxes everyday for cafeteria manager for the school system. The Better Business Bereu should shut them down for defrauding their customers. They get rich and line their pockets while they ruin your life!!! They are the worst insurance company i have ever dealt with!!!

When i first signed up with Aetna prescription plan I asked how much my medication would cost. I was quoted a price for each. I switched from my previous prescription plan from another co. I just got my medicine filled for the 1st time using Aetna I was shocked at the price. I quickly called Aetna and they said I had to reach a $615 deductible first. Once I met that deductible my medication would be the price I was originally told. I told the representative i wasn't informed about this deductable when I first signed up in dec 2025. He apologized that I wasn't informed. Needless to say i was very upset about it.

I called in asking for information about how to log in. They asked me for my member ID, which I didn't have, which is why I was trying to log in in the first place. They ended up yelling at me, telling me that I was wrong and I needed my member ID, and we kept going in circles for about 30 minutes.

They say they have an eyewear benefit, but it is a complete lie.

Aetna gave me a health card with out of order toll free numbers so when the providers or the customer called they couldn't get through to them and then when we did get through by looking up another number for the pharmacy the pharmacy people told the providers that I didn't have Aetna insurance and they started to charge me and that sent me high bills why did I buy plan n and get these high bills I feel Aetna is a fraud I've been trying to call Edna for 3 months and every time I called the phone number the phone numbers are not in service why did I pay $1,200 for a year and it doesn't even work a very dissatisfied senior citizen here.

Poor customer service! Horrible transportation service . Left stranded at hospital in severe pain , waiting 6 hours for a ride home from another city that never showed . Also, left waiting to go to doctor after post-op in a another city. My health and well-being were both in Jeopardy here both times .Had to pay for my own way through Uber and Lyft both times following major surgery . Aetna refused to compensate me. Incompetent dental services. Dentist office abused insurance and my credit card selling services and products that were not needed or were supposed to be covered .Untruthful about food benefits following hospital stay for major surgery. Refused to allow continued home physical therapy after complications from major surgery for a disabled person With low vision .Clueless and careless, cold. Do not waste your money with this insurance company. Still fighting for my money that was taken from me by a crooked dental office. It's a merry-go-round for 6 months now. When you tell them you've been in pain and you're suffering they just want to get off the phone .Beware

My medicine was due on Friday morning, Aetna would not even let me get a few! I had to go with all weekend without because of these suckers